Director, Insights and Intelligence

Cencora

11d

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Summary: : Under the general direction of the global Vice President of Insights and Intelligence and in partnership with cross-functional internal partners, this hands-on role works primarily on enterprise wide, Voice of the Customer (VOC) primary market research and related analysis that enables customer-centered growth. Importantly, this role will lead a team market of researchers and data scientists in the end-to-end design and execution of primary market research for internal sponsors and stakeholders. The Director of Insights and Intelligence will have an advanced degree and be an expert in his/her field and bring advanced research and statistical methodologies to the role. And as a people leader, this role will be expected to demonstrate the best in leadership qualities that reflect Cencora’s values and culture. In addition, he/she will adopt the principles of “Active Leading” and “Active Learning” in the execution of his/her core responsibilities. To live these principles, this role requires significant collaboration with other leaders and peers within the Insights and Intelligence practice, and stakeholders within marketing and shared services. The role also coordinates the work of preferred partner vendors to augment the team’s capacity and identifies when an elevated level of expertise is warranted to support project objectives. The Director of Insights and Intelligence will have deep experience in applying best practice research, qualitative and quantitative methodologies, to solve business problems, equipping decision makers with actionable insight that drive business impact. To fuel research innovation, the Director of Insights and Intelligence will remain current on new and emerging trends in research and how to leverage these trends to uncover deeper market and customer insights. The Director of Insights and Intelligence will be highly curious and have a mastery in creating highly effective, end-to-end research strategies: Clear research objectives, data collection, data analyses, data synthesis, data visualization, data storytelling and report writing for a senior executive level audience. Finally, the Director of Insights and Intelligence will serve as a member of the Insights and Intelligence lead team in shaping team culture and the strategic direction and maturity of the Insights and Intelligence practice.

Requirements

Bachelor’s degree (advanced degree (Masters degree or Ph.D. preferred) in data analytics, marketing research, statistics, math or computer science or related field
Minimum of 5-7 years’ experience in quantitative and qualitative market research
5-7 years of relevant experience in quantitative and qualitative research and analytics
Healthcare, Biopharmaceuticals, Life Sciences, Pharmaceutical Wholesale distribution
Advanced or expert level proficiency in multiple market research platforms, statistical software and programming languages (e.g., Qualtrics, Sawtooth, Medallia SPSS, R, Python), with strong preference for SPSS and Medallia
Advanced or expert level proficiency in the use of statistical methodologies (e.g., multivariate regression, maxdiff, conjoint, Turf analysis, Bayes Net Methodology, correlation analysis, descriptive variables)
5-7 years applying statistical methodologies in product and/or solution design
5-7 years writing research reports that synthesize findings that inform decisions of senior executives
5-7 years creating, designing and writing highly effective surveys
5-7 years creating, designing and writing discussion guides
Strong communication and interpersonal skills
3-5 years as a people leader or leader of complex cross-functional, multi-disciplinary teams in a large-scale organization
3-5 Years running bivariate and simple multivariate statistics

Nice To Haves

Advanced or expert level proficiency in multiple market research platforms (e.g., Qualtrics, Sawtooth, SPSS, Medallia, R, Python), with strong preference for SPSS and Qualtrics
Advanced or expert level proficiency in the use of statistical methodologies (e.g., multivariate regression, maxdiff, conjoint, Turf analysis, Bayes Net Methodology, correlation analysis, descriptive variables)

Responsibilities

Directly lead the customer experience research (CXR) capability center and lead, manage and develop a team of market researchers and decision scientists in helping drive customer centered growth
Responsible for collaborating with leaders of other capability centers (i.e., BX and CX measurement, UX Research) in creating a team culture that fuels research innovation in solving complex problems for the business
Responsible for leading or co-leading the planning and execution of the annual, enterprise-wide Healthier Futures Index study (HFI) of relationship health and CX performance of CENCORA commercial and shared service functions
Reviews research briefs people under his/her direction to ensure research objectives are achieved and consults on the design of surveys and data collection methods are correct to facilitate the right analysis to generate appropriate findings
Designs effective workflow processes to manage project demand and embeds flexibility to in workflow model that aligns demand with project capacity
Oversees the programing and tests surveys, including the development of call to action and thank you messages, uploads respondent data, and deploys surveys
Integrates data from outside sources into Qualtrics and/or Medallia and utilizes available analytical tools (e.g., SPSS) to develop findings
Oversees the building of dashboards, provides training on optimal use, and continuously finds ways to improve data visualizations and incorporate new Qualtrics features within the dashboards
Ensure high quality work product is consistently delivered by team under his/her direction
Oversees analysis of Voice of the Customer data. Demonstrates strong proficiency with all Qualtrics analytical tools
Identifies and integrates secondary data sources into the VOC analysis to improve the specificity and actionability of the analysis, findings and recommendations
Collaborates with IT, preferred vendors, and others to problem-solve through data integration requirements, survey deployment decisions, and other operational considerations related to the VOC and customer experience programs

Benefits

In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

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