Director It

Niagara Casinos•Niagara, BC

3d•CA$140,000 - CA$160,000•Onsite

About The Position

As the Director Information Technology Operations, you will be responsible for the day-to-day delivery, stability, and continuous improvement of IT infrastructure, cloud services, and operational support functions. This role ensures that IT systems are reliable, secure, and aligned with business needs, with a strong focus on service delivery, performance, and operational excellence. This role combines operational leadership with deep technical engagement, ensuring systems are secure, resilient, and performing optimally. If you thrive on optimizing processes, increasing efficiency, and delivering measurable results, then we may have just the opportunity for you! Come join a great team of great people committed to continuous improvement and operational excellence.

Requirements

University Degree in Information Technology or equivalent
Minimum 8 years’ experience in an IT Management level role for a medium sized organization with at least 5 years’ experience in a senior manager role
Windows Server, Active Directory, and Microsoft 365, Powershell, MS Azure or AWS Cloud platform
Networking fundamentals (LAN/WAN, Firewalls, VPNs)
Familiarity with Network Operations Center (NOC) tools, Backup, Disaster Recovery
Microsoft Certified Systems Engineer (MCSE), CISCO Certified Network Administrator (CCNA) or equivalent experience
Outstanding communication and organizational skills with the ability to prioritize projects and tasks to meet deadlines with quality results
Strong interpersonal skills to build collaborative relationships and develop a high performing team

Nice To Haves

ITIL Certification in Foundation Level an asset.
Knowledge of Casino Operations an asset
Knowledge of AGCO regulations regarding casino operations an asset

Responsibilities

The Director partners with other IT leaders to support enterprise initiatives, while ensuring that day-to-day operations—including cloud platforms, networks, servers, firewalls, virtualization platforms and end-user services—are effectively managed within a regulated environment.
Execution of the IT strategic plan in collaboration with the rest of the IT Leadership team, ensuring high availability, performance, and reliability of all IT systems and services
Oversee IT service management processes aligned to ITIL (incident, problem, change, and request management)
Establish and monitor service levels (SLAs) and key performance metrics
Provides support to the Corporate IT services team for Cyber Security and Business Intelligence
Optimize IT Helpdesk
Reviewing existing and proposed departmental processes and suggest ways to improve such processes and mitigate risks to support a strong compliance culture
Remaining current with technology, research, recommend and implement new technology products and services to add value to our customers
Manage relationships with infrastructure, cloud and managed services vendors
Monitor operational spend and work with procurement to ensure cost-effective sourcing of technology solutions
Ensure effective and efficient IT policies and procedures are developed and followed to continuously drive efficiency across the department
Lead infrastructure and operations-related projects, including system upgrades and deployments
Promote a performance-based culture within IT that is focused on delivering excellent customer service to all departments.
Obtaining and maintaining applicable gaming licenses in multiple jurisdictions as required
Flexibility to support a 24/7 operation