Director, Information Management and Technology

CANADIAN WILDLIFE FEDERATION•Ottawa, ON

6h•CA$97,990 - CA$122,487•Hybrid

About The Position

At the Canadian Wildlife Federation (CWF), technology and information are essential to advancing our mission to conserve and inspire the conservation of Canada's wildlife and habitats. Reporting to the Vice President, Operations and CFO, the Director, Information Management and Technology provides operational leadership for the organization's information management and technology functions, ensuring our people have the secure, reliable, and effective systems, data, and digital tools they need to deliver meaningful conservation outcomes. The Director leads the day-to-day management and continuous improvement of CWF's information management and technology environment, including information management practices, technology infrastructure, cloud services, cybersecurity, business applications, collaboration tools, and user support. Working closely with leaders and staff across the organization, the Director implements technology priorities, modernizes systems and processes, strengthens information governance, and enables technology solutions that improve collaboration, decision-making, and organizational effectiveness. As CWF's senior operational leader for information management and technology, the Director provides leadership to staff and external service providers while ensuring technology services are secure, reliable, responsive, and aligned with organizational needs. The role champions continuous improvement, manages technology risks, and fosters a service-oriented culture that equips employees with the information and technology they need to support wildlife conservation and engage Canadians from coast to coast to coast.

Requirements

Bachelor’s Degree in Information Technology, Information Systems, Computer Science, Information Management, Cybersecurity, Business Technology Management, or a related field.
8+ years of progressive leadership experience in information technology, information systems, information management, cybersecurity, cloud technologies, enterprise systems, or technology operations.
Demonstrated experience leading technical teams and managing information technology operations in a complex organizational environment.
Experience implementing enterprise technology solutions, technology modernization initiatives, and continuous improvement projects.
Experience overseeing cybersecurity, information governance, privacy, and technology risk management practices.
Experience managing external vendors and technology service providers.
Experience working collaboratively with senior leaders and stakeholders to align technology solutions with organizational needs.

Responsibilities

Leads the day-to-day management of CWF's information management and technology environment, ensuring organizational information, systems, infrastructure, and technology services are secure, reliable, and effectively maintained.
Oversees technology infrastructure, networks, devices, cloud-based platforms, business applications, collaboration tools, and technical support services.
Establishes and maintains standards, processes, and practices for information management, data governance, access control, records retention, information security, and technology operations.
Supports the effective use of technology to improve collaboration, information sharing, operational efficiency, and service delivery across the organization.
Monitors system performance, capacity, security, and availability, implementing corrective actions as required.
Oversees user access, onboarding, offboarding, provisioning, and technology support processes.
Implements and monitors cybersecurity controls, operational security practices, and information protection measures to safeguard organizational systems, information, and technology assets.
Supports business continuity, disaster recovery, incident response, privacy, and cybersecurity compliance requirements.
Monitors technology and information risks and recommends mitigation strategies.
Escalates significant technology, cybersecurity, privacy, or information management risks to the Vice President, Operations and CFO.
Leads the technical implementation of approved technology projects, system upgrades, modernization initiatives, and process improvements.
Supports cloud migrations, systems integration, automation initiatives, software implementations, and other technology-related projects.
Works with internal stakeholders to identify opportunities to improve systems, processes, reporting, collaboration, and service delivery.
Provides recommendations to support technology planning, investment decisions, and continuous improvement initiatives.
Works closely with departments across the organization to understand business requirements and support information and technology needs.
Provides technical advice and support regarding systems, applications, reporting, information management, and technology-enabled workflows.
Coordinates with external service providers, consultants, and technology partners to support operational requirements and approved projects.
Provides regular updates and recommendations to the Vice President, Operations and CFO regarding operational performance, risks, priorities, and project status.
Directly supervises employees within the Information Management & Technology function.
Provides leadership, coaching, performance management, and development support to staff.
Coordinates the work of external service providers and contractors supporting information management and technology operations.
Supports recruitment, onboarding, training, succession planning, and workforce development activities.
Promotes a service-focused culture emphasizing accountability, collaboration, responsiveness, security, and continuous improvement.
Ensures team members have the knowledge, tools, and resources required to perform effectively.