Director, Inforce Administration

iA Financial Group (Industrial Alliance)•Waco, TX

18d•Hybrid

About The Position

Build the future with us Are you passionate about financial security and eager to help clients feel confident about their future? As Director, Inforce Administration, you’ll lead operational excellence and elevate client experience across inforce services. What you’ll accomplish with us As a Director, Inforce Administration, you’ll be at the core of our mission.

Requirements

Practices strategic thinking, with the ability to set direction, anticipate challenges, and drive operational improvements.
Has a collective mindset, working effectively with executive leadership, cross-functional teams, and external partners.
Demonstrates strong ability to foster high performance, accountability, and continuous improvement among managers and staff.
Responds well to industry changes, regulatory updates, and evolving business needs.
Has a minimum of 10 years of progressive leadership in insurance operations, with strong expertise in claims, customer service, and premium accounting.

Responsibilities

Oversee strategy and operations for Claims, Client Experience, and Premium Accounting
Collaborate with Sales, Actuarial, Reinsurance, and Executive teams.
Lead and develop managers and staff for high performance.
Drive digital transformation and process optimization.
Ensure regulatory compliance and resolve complex issues