Director, Inforce Administration

iA American • Waco, TX

1d • Hybrid

About The Position

Build the future with us Are you passionate about financial security and eager to help clients feel confident about their future? As Director, Inforce Administration , you’ll lead operational excellence and elevate client experience across inforce services. What you’ll accomplish with us As a Director, Inforce Administration, you’ll be at the core of our mission. Here are the main responsibilities:

Requirements

• Practices strategic thinking, with the ability to set direction, anticipate challenges, and drive operational improvements.
• Has a collective mindset, working effectively with executive leadership, cross-functional teams, and external partners.
• Demonstrates strong ability to foster high performance, accountability, and continuous improvement among managers and staff.
• Responds well to industry changes, regulatory updates, and evolving business needs.
• Has a minimum of 10 years of progressive leadership in insurance operations, with strong expertise in claims, customer service, and premium accounting.

Responsibilities

• Oversee strategy and operations for Claims, Client Experience, and Premium Accounting
• Collaborate with Sales, Actuarial, Reinsurance, and Executive teams.
• Lead and develop managers and staff for high performance.
• Drive digital transformation and process optimization.
• Ensure regulatory compliance and resolve complex issues

Benefits

• A work environment where learning and development merge with a collective pursuit of excellence
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
• Flexible group insurance, vacation and wellness/personal development days, telemedicine, employee and family assistance program, performance bonus, discounts on iA products, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees