Director, IKC Operations

DaVita Kidney Care

2d • $115,000 - $183,000

About The Position

DaVita Integrated Kidney Care (DaVita IKC) is one of the largest end-to-end kidney care providers; we manage $5.5B+ in annualized medical spend through value-based partnerships. We provide comprehensive care and complex chronic condition management to 80k+ patients nationwide, whether they are in the early stages of kidney disease, transitioning to dialysis, seeking a kidney transplant or receiving life-sustaining dialysis. The Director, IKC Operations accomplishes company objectives by supervising the daily operations of a clinical operations team within the Nebraska, Iowa, Colorado, Kansas, and West Missouri markets. The Director will oversee managers and have overall responsibility for front-line teammates, while improving systems and processes to advance our overall clinical operations and effectiveness and achieve our clinical operations goals. This Director has P&L accountability for >$300M in medical cost under management. This leader will also work closely with nephrology groups in partnership to achieve our shared goals and vision.

Requirements

• 8+ years of Operational Leadership; leading robust, regional teams
• Experience managing budgets and driving metrics
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint and Outlook
• Demonstrated ability to handle confidential information with discretion and sound judgment.

Nice To Haves

• Preferred experience in healthcare, physician engagement, and value-based care (VBC)
• Masters degree preferred
• Prior P/L management experience

Responsibilities

• Provide leadership and direction to the team.
• Responsible for performance development, performance management, retention, team assignments, and teammate relations.
• Work directly with your managers to create a sustained culture which drives patient safety, compliance, and outcomes.
• Operational Oversight and Improvement: Identifies, analyzes, and drives continuous operating improvements and quality performance of operating metrics, including clinical outcomes quality, productivity, staffing, training, attrition, and budget
• Maintain awareness and knowledge of assigned market and participates in internal and external business development meetings, as applicable
• Develop and implement strategic planning initiatives that maximize the division’s clinical care and growth potential
• Lead critical projects working across multiple service lanes; monitor metrics, track progress of initiatives, and prepare presentations for senior leadership
• Work across operational and innovation teams to advance best in class capabilities in the market
• Accountable for Physician engagement strategy and quality.
• Expand clinical and business relationships with existing and new physician partners
• Address top growth priorities, provide due diligence and lead successful operational conversions on acquisitions and strategic growth.
• Accountable for collaboration with dialysis business: Partners in collaboration calls, innovating to develop new collaboration processes
• Oversees RN performance on core team participation
• Meet monthly with internal leaders to drive key performance measures and increase Provider engagement and facilitate business relationships to drive growth
• Interface with business leaders from a broad range of functional teams, including Finance, People Services, Strategy, Quality, Clinical Transformation and others in support of strategy and operational execution
• Collaborate across DKC and IKC teams to perform analyses and synthesize results
• Manages and oversees the DaVita IKC program: Ensures compliance to all applicable regulations and DaVita policies
• Monitors risk management and quality assurance compliance
• Accountable for review and development of department budget: Evaluate processes to ensure cost effectiveness and reduce operational expenses
• Evaluates projects for cost effectiveness and impact to outcome expectations

Benefits

• More than just pay, our DaVita Rewards package connects teammates to what matters most.
• Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
• Below are some of our benefit offerings.
• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees