Dir, Identity Security Customer Success
About The Position
Palo Alto Networks is seeking a strategic, technically strong, and customer-focused leader to head the Global Customer Success Engineering organization supporting the IDIRA business. The leader will manage a global team of Customer Success Engineers to drive product adoption, monitor customer health, mitigate technical barriers, and proactively identify churn risk signals. This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
Requirements
- 12+ years in Customer Success, Customer Engineering, or Enterprise Support, with 5+ years in leadership.
- Proven experience leading global customer-facing technical organizations in enterprise SaaS or cybersecurity.
Responsibilities
- Execute the global Customer Success Engineering strategy and build proactive engagement frameworks.
- Build customer health monitoring frameworks and lead technical interventions for high-value strategic accounts.
- Serve as the executive leader for technical success and build trusted relationships with architectural stakeholders.
- Partner with Product Management, Engineering, Support, and Sales teams to bring field feedback into product roadmap discussions.
- Define and track metrics like consumption trends, product adoption, and technical engagement effectiveness.
Benefits
- Restricted stock units
- Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
