Director, ICQA (Fulfillment)

Spreetail • Nanticoke, PA

4d • Onsite

About The Position

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com. At Spreetail, our fulfillment centers are the engine behind every customer promise we make. We're looking for a strategic, data-driven leader to own inventory accuracy and quality assurance across our FC network — someone who doesn't just identify problems, but architects the systems and disciplines that make them rare. You'll sit at the intersection of people, process, and technology, partnering across fulfillment, software, and other stakeholders to continuously raise the bar on how we operate and how our customers receive their orders.

Requirements

• 5+ years of leadership experience in fulfillment or operations management, heavily focused on e-commerce, high-velocity inventory control, and quality assurance.
• A proven track record of managing complex business processes, deploying quality programs, and leveraging P&L knowledge to optimize operational costs.
• Strong analytical skills with the ability to model data for optimization problems, backed by expertise in Excel and ideally SQL or similar database query languages.
• Exceptional cross-organizational communication skills with the demonstrated ability to present clear business recommendations and navigate ambiguity.
• Highly organized, effective at time management, and capable of driving impactful results with minimal oversight

Nice To Haves

• MBA in Business Analytics or Supply Chain Management is a plus

Responsibilities

• Drive best-in-class inventory control and quality assurance across the fulfillment center (FC) network, ensuring all product is received, stored, and billed accurately.
• Deep dive into root causes for shipping errors, damaged products, and systemic variances, deploying corrective action plans to decrease failure rates.
• Write comprehensive program whitepapers to scope business impact across people, process, and technology, proposing enhancements to existing operations.
• Partner seamlessly with customer experience, software, and fulfillment teams to turn performance opportunities into a continued strategic advantage.
• Model data and metadata for pre-built and ad hoc reporting to identify trends in inventory accuracy, replenishment, and overall FC performance.
• Analyze program and product risks to present actionable, data-driven business recommendations that optimize fulfillment cost-per-unit and operational throughput.
• Drive new disciplines, standard operating procedures (SOPs), and job instructions across the network to enhance the customer delivery experience.
• Communicate complex strategies, performance metrics, and recommendations clearly and concisely to peer-level stakeholders and senior executive management.

Benefits

• Generous vacation policy
• Paid time-off for your wedding week
• Paid parental leave
• Support for parents of growing families
• Special gifts, swag store credit, or donations to a nonprofit of your choice for annual milestones
• Spreetail Spotlight Awards
• Affordable medical, dental and vision plans with coast-to-coast coverage
• Free telehealth
• On-demand mental health resources
• Paid time off to give back and make a social impact

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed