Director, Human Experience Design

Bond Brand Loyalty • Toronto, ON

10h • CA$136,330 - CA$177,217 • Hybrid

About The Position

At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together. The mission of the Director, Strategic Advisory is to lead a portfolio of high-impact client engagements shaping strategic outcomes across industries at scale, while contributing to the broader Human Experience team. With expertise in change management, organizational culture and leadership transformation, and ICF credentials in professional coaching, you will partner with senior leaders across functions, practices, and business units to guide clients, while building the people and standards that enable your part of the practice to deliver consistently. You will lead and develop the team members who report to you, provide input on organizational design and business planning for the practice, and help resolve day-to-day challenges across the workstreams you oversee.

Requirements

• Demonstrated ability to oversee complex client engagements from scoping through execution, managing resources and quality assurance across multiple workstreams, markets, and stakeholder groups, identifying executive and client alignment risks and resistance points and developing targeted mitigation strategies.
• Skilled at identifying opportunities, leading proposal development, designing compelling solutions, and delivering persuasive presentations to contribute to revenue growth.
• Expertise in change management methodologies and culture transformation practices, with a track record of designing and executing strategies that drive measurable improvements in employee experience and business outcomes across complex, multi-market organizations.
• Ability to see patterns across engagements and workstreams and translate them into useful input for business planning and team structure decisions.
• Demonstrated ability to lead, manage performance, and develop team members, including setting goals, delegating meaningful ownership, and being accountable for their results.
• Possess professional coaching credentials (ICF, level PCC preferred) with the ability to develop and support leadership transformation programs and coaching strategy within complex organizations at scale.
• Proven ability to coach and mentor, fostering collaboration and high performance, and to influence peers and leaders outside this role's direct authority.
• Strong relationship management skills, building trusted advisor relationships with clients and stakeholders and influencing decision-making.
• Advanced ability to apply human-centered design principles to organizational challenges, diagnose root causes, and develop innovative strategies that balance business objectives with human needs.
• Strong written and verbal communication skills with the ability to synthesize complex ideas into compelling thought leadership and contribute to the practice’s market positioning.
• Demonstrated agility in navigating ambiguity, managing competing priorities, and working effectively across teams to leverage diverse expertise.

Nice To Haves

• Demonstrated ability to operate in both written and spoken Spanish with professional level proficiency.

Responsibilities

• Successful execution of multiple key engagements ensuring delivery excellence, client satisfaction, and profitable outcomes while managing scope, timelines, and resources across projects, markets, geographies, and client contexts.
• Revenue growth through strategic business development activities, including leading proposal development, creating and scoping high-impact solutions, and delivering compelling presentations to prospective clients.
• Design and implementation of change management and culture transformation strategies that enable sustainable organizational change, resulting in measurable improvements in employee engagement and change adoption across markets.
• Direct people leadership of high-performing team members reporting to this role, with accountability for their performance, development, and growth. Provide input to the Senior Director on team structure, resourcing needs, and capability gaps across the broader HX team.
• Design and implementation of comprehensive strategies that strengthen leadership capabilities and successful execution of organizational coaching strategy efforts for clients by drawing on ICF credentials (PCC preferred), in collaboration with the coaching delivery team.
• Collaborate with colleagues to develop insights, frameworks, thought pieces, and case studies that strengthen the practice’s market positioning.

Benefits

• A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
• Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
• Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
• Retirement planning assistance with company matching.
• Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
• Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed