Director Housekeeping

Hilton Grand Vacations • Ridgedale, MO

7d • Onsite

About The Position

Hilton Grand Vacations is looking for a Director of Housekeeping to join the team at Wilderness Club at Big Cedar. This role is responsible for driving company success through performing tasks to the highest standards, managing and coordinating all departmental team members to ensure efficient and productive operations, and providing excellence in cleaning services to guests and owners. The Director will routinely inspect units and common areas, monitor guest requests and complaints, and ensure compliance with departmental standards. They will also manage inventory of linens and supplies, oversee laundry operations, and maintain carpet and floor maintenance programs. Additionally, the role involves hiring, supervising, disciplining, and training staff, managing departmental financials, and ensuring adherence to all corporate purchasing policies and controls. The Director will also conduct departmental meetings and may be assigned other duties and special projects by the general manager.

Requirements

• High School Diploma or Equivalent
• At least 3-5 years of related experience required.
• 2+ years of experience in a management role required.
• Strong written and oral communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.
• Able to work flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• BA/BS Bachelor's Degree
• Hospitality experience preferred.
• 5-7 years of related experience.
• 4+ years of managerial experience preferred.
• Bilingual- skills a plus

Responsibilities

• Manages and coordinates all departmental team members in their various work assignments to ensure a department that is run efficiently and productively in providing excellence in cleaning services to the guests and owners.
• Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Monitors guest requests and complaints, resolving issues and coordinating efforts with other departments as necessary to provide excellence in service.
• Ensures that an accurate inventory of linens and supplies is maintained. Ensures that all laundry operations are within productivity standards.
• Ensures carpet and floor maintenance program is in compliance to standards.
• Ensures all assets of the department, equipment, supplies and storage are accurately locked and secured.
• Hires, supervises, disciplines and conducts training of all staff under the direction of the housekeeping department and performs administrative tasks associated with maintaining accurate documentation such as payroll timekeeping records, staff schedules, vacation hours, etc.
• Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
• Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules.
• Conducts departmental meetings.
• May be required to do other duties and special projects as assigned by the general manager.
• Ability to lead, direct and encourage team members to reach goals and objectives of department and HGV
• Knowledge of and ability to adhere to all departmental policies, procedures, safety standards, including OSHA and bloodborne pathogen and grooming standards
• Knowledge of accurate use of all cleaners and cleaning equipment.
• Ability to multitask responsibilities and prioritize duties to meet deadlines and demands.
• Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands.
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner. A courteous and respectful attitude must prevail when handling upset guests and difficult situations.
• Ability to manage Department Financials, Checkbooks, Inventory, Forecasting and Budgeting.
• Carries out a reasonable request by management.

Benefits

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED