Director - Hotel Operations

Ballys Hotel & CasinoEast Saint Louis, IL
6d

About The Position

The Director of Hotel Operations is a key leader within The Queen Casino operations. The Director of Hotel Operations is responsible for overseeing all operating procedures across the Hotel, Valet, and Hotel Sales departments.

Requirements

  • Bachelor's degree (B. A.) from four-year college or university; 5 years related experience and/or training; or equivalent combination of education and experience.
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office Products (Outlook, Teams, Word, Excel)
  • Proven experience in a sales or marketing role, preferably in the hotel or casino industry.
  • Must be able to obtain and maintain a state Gaming License

Responsibilities

  • Responsible for directing the overall operations and staff in hotel, valet and hotel sales department; functions as a strategic leader of the hotel with responsibility for all aspects of the operation.
  • Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
  • Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
  • Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives.
  • Reports budget concerns / deviations to the Executive Management / VP of Hotel Operations.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
  • Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Responsible for the overall achievement of department customer service goals.
  • Create and update departmental policies and procedures to ensure effectiveness and relevance
  • Ensure property maintenance, physical plant appearance and health sanitation requirements are met and in compliance with regulatory and company standards.
  • Ensures that cleanliness and physical appearance of the property provide a superior guest experience.
  • Responsible for ensuring the highest quality guest experience by promoting purpose and value models throughout all areas of responsibility.
  • Learn, implement, and stay current with all rules, laws, regulations, policies, and Internal Controls pertaining to the Hotel Operations
  • Be knowledgeable of all product lines of the hotel including catering, rooms, packages, spa, and F&B outlets.
  • Generate new business, close deals, and increase revenue by cold calling, on-site visits, sales tours, and community networking.
  • Identify new business leads by examining local market trends and competition activities.
  • Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letters, and direct mail.
  • As a pro-active sales manager, 100% of time is to be spent on active sales solicitation.
  • Send proposals and confirmations to clients immediately upon holding space.
  • Clearly outline client's room block requirements, suite requirements and meeting and banquet space requirements on booking sheets so that the accurate facilities may be reserved.
  • Obtain document and route all necessary information on definite groups, including billing information, credit application, rooming list, and VIP arrangements.
  • Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to the catering/banquet manager for follow-up.
  • This job has supervisory responsibilities.
  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
  • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
  • Determines work procedures and expedites workflow.
  • Responsible for employee performance (disciplining, coaching, counseling).

Benefits

  • Competitive Salary with annual performance reviews
  • Comprehensive health coverage plan that includes medical, dental, and vision
  • 401(K)/ Company Match
  • Access Perks and Childcare discounts
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