Hotel Director of Operations
About The Position
The Director of Operations (Hotel) will coordinate and oversee all aspects of the rooms division as well as Loss Prevention, and Custodial department (Rowling Hall) in order to obtain maximum efficiency and economy of operations and maximize its full potential with a balanced focus on people, service, and profit. ESSENTIAL FUNCTIONS Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Overall budget approval authority for rooms division departments. Direct the activities of key back-of-the-house departments including Loss Prevention. Responsible for all facets of outside third-party inspections with Operational Excellence as related to Housekeeping and Front Office, including execution, correction, training and follow-up Responsible for the entire UNIFOCUS process to include communication of results and report distribution Monitor/inspect daily areas of responsibility – to ensure services, products, performance, and conference center environment are of the highest quality Schedules and follow up on guest room, public space and restroom inspections. Approves work schedules in Housekeeping, Front Office and Loss Prevention – reviewing the productivity of those departments to coordinate payroll expense with realized revenue dollars. Reviews the performance of direct-report managers and supervisors and makes recommendations regarding wage increases. Reports accurate daily financial information to appropriate individuals Supervise the process of fire drills Approve all purchase orders to ensure efficient use of budgeted dollars and guest/associate satisfaction. Monitors systems’ accuracy for the proper control of supplies and expenses. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company. Contribute to the development of the Rooms' marketing plan and annual budget Maintain an organized and clean work area and conference center environment Provide operational assistance at the Front Desk All other reasonable requests as required
Requirements
- College or University Degree (Associates' or Bachelor's) is required
- Must have experience with OPERA
- At least five years of hotel leadership experience, leading and managing operations related to Front Office, Housekeeping, and Loss Prevention
- Driver of its departments' P&L and must have extensive third-party contract-managed service experience
- Strong leadership and effective communication skills
- Must have experience with Employee Engagement and building collaborative teams
Responsibilities
- Formulates budgets and plans for respective departments
- Maintains and implements standards of quality in all areas, guest-facing and operationally (BOH)
- Ensures compliance with all programs and policies, including audits and trainings
Benefits
- Paid Vacation Days
- Annual Merit Increases
- 13 Paid Holidays starting day 1
- Ride the Bus for Free with UT Proximity Card
- Free Daily Shift Meals- yum!
- Lockers & Locker Rooms with Showers
- Discounted Monthly UT Garage Parking at Rowling Hall Garage (for non-UT students)
- Discount Gift Shop offerings
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
