DIRECTOR OF OPERATIONS (HOTEL)

Compass Group•Austin, TX

20d

About The Position

The Director of Operations (Hotel) will coordinate and oversee all aspects of the rooms division as well as Loss Prevention, and Custodial department (Rowling Hall) in order to obtain maximum efficiency and economy of operations and maximize its full potential with a balanced focus on people, service, and profit.

Requirements

At least five years’ experience as Director of Front Office Operations, and/or Guest Services, and/or Housekeeping.
Experience in the effective management of team members and managers.
Must be a subject-matter-expert at property management systems (Opera PMS) and in Microsoft Office products

Nice To Haves

Minimum of an Associate’s degree in Business Management, or Hospitality.
Bachelor’s Degree preferred, or the equivalent combination of education and experience

Responsibilities

Direct the activities of key guest contact departments by giving guidance, leadership, and instruction to department heads.
Overall budget approval authority for rooms division departments.
Direct the activities of key back-of-the-house departments including Loss Prevention.
Responsible for all facets of outside third-party inspections with Operational Excellence as related to Housekeeping and Front Office, including execution, correction, training and follow-up
Responsible for the entire UNIFOCUS process to include communication of results and report distribution
Monitor/inspect daily areas of responsibility – to ensure services, products, performance, and conference center environment are of the highest quality
Schedules and follow up on guest room, public space and restroom inspections.
Approves work schedules for Housekeeping, Front Office and Loss Prevention – reviewing the productivity of those departments to coordinate payroll expense with realized revenue dollars.
Reviews the performance of direct-report managers and supervisors and makes recommendations regarding wage increases.
Reports accurate daily financial information to appropriate individuals
Supervise the process of fire drills and assists in conducting annual property-wide Service Training, partnering closely with Director of Human Resources.
Approve all purchase orders to ensure efficient use of budgeted dollars and guest/associate satisfaction.
Monitors systems’ accuracy for the proper control of supplies and expenses.