Director, Homesharing Program

St. Ambrose Housing Aid Center Inc•Baltimore, MD

13d•$85,000 - $95,000•Hybrid

About The Position

The Director of Homesharing provides strategic leadership and operational oversight for the organization's Homesharing Program, which matches homeowners with individuals seeking affordable housing while promoting housing stability, aging in place, and community connection. The Director is responsible for program design, implementation, compliance, financial management, staff supervision, community partnerships, and continuous quality improvement. The Director ensures the program meets organizational goals, funder requirements, and applicable regulations while delivering exceptional service to homeowners and home seekers. This position collaborates extensively with community organizations, government agencies, healthcare providers, housing partners, and philanthropic organizations to expand access to safe, affordable shared housing opportunities. The Director is responsible for leading a team of counselors in helping clients find an affordable housing alternative. The Director oversees all elements of the Homesharing Department, including program development, management, execution, analysis, evaluation, innovation/ refinement and internal and external partnership management.

Requirements

Bachelor’s degree in social work, public administration, human services, community development or similar; or equivalent experience in related field
Minimum of five to seven years of progressively responsible experience in affordable housing, homeless services, case management, reentry programs and/or human services
Knowledge of data collection methods and statistics, and an ability to analyze and interpret data in order to inform decision making
At least three years of supervisory or management experience
Experience working with diverse populations, including returning citizens, aging populations, youth and young adults from varying economic, social and ethnic backgrounds
Experience in creating and implementing annual operating plans and budgets
Possesses ability to establish effective rapport and working relationships
A highly collaborative individual who values networking and forming informal and formal partnerships with external service providers
Ability to manage conflict and de-escalate high-pressure situations
Commitment to St. Ambrose’s mission, vision, values and goals
Strong interpersonal, verbal and written communication skills
Must have a valid driver’s license, a reliable vehicle, and auto insurance
Ability to manage multiple priorities simultaneously and solve complex problems creatively

Nice To Haves

Master’s degree in a related field
7-10 years of related experience, including at least five years in a supervisory capacity
Possesses enhanced leadership skills and experience to motivate and obtain optimum staff performance
Mediation or conflict resolution training
Experience with nonprofit housing organizations and/or Community Housing Development organizations

Responsibilities

Develop and implement strategic plans for the Homesharing Program consistent with the organization's mission
Develop annual budget, monitor program expenditures, oversee grant reporting, and review financials regularly to ensure fiscal responsibility and compliance
Establish annual program goals, performance metrics, and outcome measures
Oversee all aspects of Home Seekers and Home Providers recruitment, including interviews, background screening, matching, placement, and ongoing support
Verify all paperwork necessary to qualify interested applicants
Ensure program operations align with organizational policies and best practices
In consultation with internal leaders and/or external partners, evaluate program effectiveness and recommend improvements
Expand program capacity and geographic reach through strategic initiatives
Oversee the department’s database structure to maintain database integrity, accuracy, security, and performance efficiency
Ensure services are delivered professionally, equitably, consistently and in adherence with all organizational policies and guidelines
Conduct periodic file reviews and quality assurance audits
Recruit, supervise, mentor, and evaluate program staff; establish performance expectations, analyze key performance indicators, provide coaching and feedback, evaluate performance and recommend corrective action if/when necessary
Foster a collaborative, mission-driven work environment
Develop staff training plans, and work with individual staff to identify professional development opportunities
Conduct regular supervision meetings and performance evaluations
Ensure staff maintain accurate documentation and timely service delivery
Oversee all aspects of participant services, including: Home provider & home seeker recruitment, Intake and eligibility determination, Background screenings, Home safety assessments, Compatibility interviews, Match facilitation, Written homesharing agreements, Conflict resolution, ongoing monitoring and support, Program exits and evaluations
Represent the organization throughout the community by: Building partnerships with senior centers, hospitals, universities, disability organizations, veteran organizations, housing providers, and local governments, Delivering public presentations and participating in community events, Developing referral networks, Serving on community coalitions related to housing and aging
Develop and manage the Homesharing Program budget
Assist with grant development and funding proposals
Prepare grant reports and program performance reports
Monitor contract compliance
Identify new funding opportunities
Monitor program performance using data management systems
Analyze trends and participant outcomes
Prepare monthly, quarterly, and annual reports
Track key performance indicators
Present program results to executive leadership, funders, and the Board of Directors
Identify opportunities for program expansion
Evaluate emerging best practices in homesharing
Recommend policy changes
Participate in organizational strategic planning, and support cross-departmental initiatives