Director, Healthcare Consulting Services

Merative•Mississauga, ON

18h•$149,422 - $224,133•Remote

About The Position

Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery. The Director, Consulting Services owns the solution practice that carries Merge implementations from discovery through stabilization, the design + configuration standards that practice works to, & the customer education that turns a delivered solution into daily practice. The Director leads the practice, sets the methodology governing how solutions are designed, validated, & accepted, & is accountable for adoption of what the practice delivers.

Requirements

Clinical workflow fluency across radiology, cardiology, & specialty service lines
Operational + administrative workflow fluency across imaging operations, scheduling, reporting, & departmental reporting structures
Product configuration depth, sufficient to review a design and identify what will fail under real volume
Consultative influence: moves customers off preference toward leading practice, & frames the trade-off in terms of the outcomes their organization is measured on
Judgment on the standardization line, including when an exception is warranted and when it is being rationalized
Quality discipline across build validation, test design, & acceptance, with a bias toward finding defects before the customer does
Instructional capability across clinical, technical, & administrative audiences
Builds practices rather than heroics; codifies what strong consultants do so the rest of the team can repeat it
Leads through Managers, setting standards and holding them rather than stepping in to do the work
Credible with executives on both sides of the house, translating between clinical intent and technical constraint
Eight or more years in solution consulting, implementation consulting, or application delivery within healthcare software
Four or more years leading a team, with at least some experience leading through other leaders
Demonstrated ownership of solution design + configuration decisions on complex enterprise implementations
Working knowledge of healthcare IT integration concepts, including HL7, FHIR, & DICOM
Experience defining or materially improving a delivery methodology, not only working within one
Bachelor's degree or equivalent experience

Nice To Haves

Direct experience with PACS, VNA, enterprise viewers, modality worklist, or cardiology imaging platforms
Experience in a clinical setting, or a clinical credential such as RT(R) or RN
Experience building a certification, competency, or career progression model for a consulting team
Experience standing up a customer education or training function
Experience supporting a perpetual-to-subscription or on-premises-to-cloud transition
Experience with regulated software delivery, including validation & documentation obligations

Responsibilities

Lead the Consulting Services practice across the implementation lifecycle, spanning discovery, solution design, configuration, testing, & post-go-live stabilization
Set the discovery + design methodology the practice delivers against, including required artifacts, design reviews, sign-off points, & traceability from configuration decisions back to the customer's stated objectives
Establish and enforce configuration standards grounded in leading practice, & manage the exception path where a customer requirement genuinely warrants deviation
Own the clinical, operational, & administrative workflow standards that guide solution design, spanning radiology, cardiology, & specialty service lines through to imaging operations, scheduling, & reporting workflows
Lead customers to design decisions that advance their organizational goals, including turnaround time, throughput, site consolidation, standardization across facilities, & cost per study
Define the adoption measures for delivered solutions, & hold the practice accountable to them following go-live
Validate scope at the pre-sales handoff, & route gaps identified in discovery through change control
Own internal build quality, including the configuration validation & functional testing completed before a solution is presented to the customer
Own the customer UAT approach, including test plan design, scenario coverage across clinical + administrative workflows, defect triage, & documented customer acceptance
Define go-live readiness criteria & hold the sign-off decision for solution readiness
Define stabilization exit criteria & the handoff to Support + Customer Success
Own the customer education strategy, including curriculum design, role-based learning paths, & the delivery model across live, remote, & self-service channels
Build and maintain the training content library covering clinical, technical, & administrative audiences, & keep it current against product release
Measure training effectiveness against competency and adoption outcomes rather than completion counts
Manage practice utilization + billable capacity, & forecast consultant demand against the implementation pipeline
Serve as the senior solution authority with customer clinical + IT leadership on design decisions and escalated disputes
Partner with Service Delivery + Technology Operations on engagement staffing, sequencing, & cross-functional issue resolution
Build the capability + certification model defining consultant competency levels across products, service lines, & engagement complexity