Director Healthcare Access

Cooper University Hospital•Camden, NJ

1d•$45 - $78

About The Position

The Director of Healthcare Access plans, organizes and directs all activities associated with the front end of the revenue cycle for hospital-based services for inpatient and outpatient and selected ambulatory services in accordance with established policies of Cooper University Health Care. The Director is responsible for the organization, control and management of customer service, quality assurance, management reporting, budgetary requirements, compliance, records management, registration, eligibility, point of service collection, payer information, employee system training and EPIC application support. The Director ensures optimal, timely, complete and accurate patient information, and maximizes revenue opportunities while providing optimal customer service to internal and external customers. The role focuses on quality, customer service, employee engagement, and the use of economies of scale. Essential functions include but are not limited to: Personnel management within budgetary requirements; participates in the development, implementation and review of departmental operating policies and procedures; develops and implements a plan for departmental growth.

Requirements

5 years experience in hospital/physician patient access, practice management, or front end revenue cycle required.
2-3 years’ experience in an EPIC Hospital & Physician Revenue Cycle
3-5 years management experience in healthcare setting.
Must have history of successful practice management/hospital operation management, systems and process implementation as well as proven leadership abilities, organizational skills, and the ability to communicate effectively at all levels.
Strong analytics required to identify trends for process improvements and denial mitigation.
Experience in point of service collections for all out of pocket patient responsibility.
Must have experience in coaching, and feedback and have strong relationship building skills.
Strong written and verbal communications required to communicate with all levels of the organization.
Must be a high-performing Microsoft software user with proficiencies in the Windows Office Suite - PowerPoint™, Word™ and Excel
Must be task-, team-, and deadline-oriented

Nice To Haves

Bachelors or Masters in Healthcare Administration preferred or equivalent experience.

Responsibilities

Plans, organizes and directs all activities associated with the front end of the revenue cycle for hospital-based services for inpatient and outpatient and selected ambulatory services.
Responsible for the organization, control and management of customer service, quality assurance, management reporting, budgetary requirements, compliance, records management, registration, eligibility, point of service collection, payer information, employee system training and EPIC application support.
Ensures optimal, timely, complete and accurate patient information.
Maximizes revenue opportunities while providing optimal customer service to internal and external customers.
Focus on quality, customer service, employee engagement and the use of economies of scale.
Personnel management within budgetary requirements.
Participates in the development, implementation and review of departmental operating policies and procedures.
Develops and implements a plan for departmental growth.