Director/Head of Technology (Healthcare - Concierge Medicine)

Private Medical•San Francisco, CA

4d•Hybrid

About The Position

At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration. It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space. The Opportunity We are seeking a visionary and hands-on Director or Senior Director of Technology to architect and lead the next era of innovation at Private Medical. This is not a traditional IT leadership role. You will be the senior technology executive responsible for defining and executing a multi-year technology strategy that makes our clinical teams more effective and our member experience exceptional. You will be expected to roll up your sleeves alongside your colleagues to make it happen. This is a rare opportunity for a technology leader who thrives at the intersection of strategy and execution, who understands healthcare and HCIT deeply, and who is energized by the chance to apply AI and modern software tools in a high-stakes, high-standards environment.

Requirements

Bachelor's degree required (preferably in Computer Science, Information Systems, Data Science, or a related field); advanced degree a plus.
8+ years in technology leadership roles, with direct accountability for strategy, implementation, and team management.
Demonstrated success leading technology transformation in healthcare — ideally in a clinical, provider, or health services environment with exposure to EHR systems, HIPAA compliance, clinical workflows, and driving clinician adoption of technology.
Experience operating at both scale (larger organizations with sophisticated systems) and speed (high-growth environments where you personally drive execution).
Track record of successfully implementing AI, automation, or advanced analytics in an enterprise or clinical context.
Experience managing vendor relationships and complex, cross-functional multi-month projects.
A strategic thinker who can translate business needs into clear technology plans — and then execute them.
Comfortable operating without a large team; you lead by doing, not just directing.
Exceptional collaborator who can earn trust with physicians, administrative staff, operations partners, and executive leadership.
An entrepreneurial orientation: you take ownership, move with urgency, and hold yourself to a high standard.
Deep familiarity with modern SaaS platforms, APIs, data integrations, and cloud infrastructure.

Nice To Haves

In-depth experience with Salesforce CRM, including Salesforce Health Cloud.
Hands-on experience implementing or managing EHR systems (Elation experience a significant plus).
Familiarity with AI tools applicable to clinical settings — ambient AI, clinical NLP, patient engagement automation, or similar.
HIPAA certification or demonstrated expertise in healthcare data compliance.
PMP, or equivalent project management experience.

Responsibilities

Partner directly with the CEO and senior leadership to develop and own Private Medical's multi-year technology roadmap, spanning clinical operations, member experience, data management, and internal systems.
Identify and evaluate technologies, both emerging (including AI) and well established, and translate them into concrete, prioritized opportunities for the business.
Own the technology budget and provide regular reporting to the CEO and Board of Directors on progress, priorities, and ROI.
Lead the design and implementation of AI-powered tools that enhance the productivity and effectiveness of our clinical teams — from intelligent documentation and ambient scribing to proactive care gap identification and predictive analytics.
Develop next-generation member-facing technology, including mobile and digital communication tools that reflect the premium, personalized nature of our brand.
Evaluate and implement purpose-built AI solutions for healthcare, as well as general-purpose LLM and automation tools adapted for clinical workflows.
Ensure all AI initiatives comply with HIPAA and other applicable healthcare regulations, and establish governance frameworks for responsible AI use.
Drive the continued evolution of our Salesforce CRM platform and its deep integration with Elation, our Electronic Health Records (EHR) system.
Lead the design of internal processes and data flows that enable our clinical teams to provide proactive, data-driven, best-in-class care and enable appropriate performance management.
Optimize usage of our existing software stack including Salesforce, Elation EHR, Slack, Box, Confluence, NetSuite and Google Workspace and evaluate and select any additional or different products as needed.
Manage and develop our internal IT teams, including hiring, performance management, and day-to-day leadership.
Lead quarterly and annual planning cycles for the technology function, building and maintaining a clear project roadmap.
Coordinate and manage third-party vendors and implementation consultants to deliver projects on time and within budget.
Champion a culture of rigor, accountability, and continuous improvement within the technology organization.
Ensure our employees receive high-quality device management, IT support, and cybersecurity protection across all offices and remote environments.
Oversee compliance with HIPAA and the security and privacy of member health data.
Build scalable infrastructure capable of supporting Private Medical's continued growth.