Director, Head of Portfolio & Program Management - Enterprise Operations

RBC•Toronto, ON

20h•Onsite

About The Position

RBC’s Transformation & Enterprise Operations (TEO) group is at the center of one of the most consequential transformation agendas in Canadian banking - reimagining how a top-10 global bank operates through AI, intelligent automation, and enterprise-scale change. This is not a traditional PMO role. As Director, Head of Portfolio & Program Management, you will architect the governance and delivery infrastructure that makes the transformation real. You’ll lead a high-performing team, advise senior executives, and build the operating model that accelerates RBC’s most strategic initiatives. This role reports to the Senior Director, Enterprise Operations Transformation Office.

Requirements

10+ years leading Portfolio & Program Management in large, complex matrixed organizations
Proven track record of executive-level stakeholder engagement and influencing without authority
Deep experience in program governance, cost/benefit tracking, and risk management at scale
Strong financial and business acumen, you speak the language of ROI and trade-offs, not just delivery milestones
Strategic mindset with the ability to simplify complexity and drive clarity in ambiguous environments
Undergraduate degree in Business or Engineering; PMP, PgMP, or equivalent certification

Nice To Haves

MBA or equivalent advanced degree
Exposure to AI, automation, or digital transformation programs in financial services
Experience with large-scale outsourcing or vendor management environments

Responsibilities

Design and operationalize a fit-for-purpose portfolio and program management methodology for TEO’s transformation agenda, including lifecycle governance, cost & benefits tracking, and risk frameworks
Lead and develop delivery teams across all phases of program execution, holding teams accountable to timelines, budgets, and quality standards
Serve as a strategic advisor to senior leaders by translating complex program dynamics into clear executive narratives and decision-ready insights
Build a team culture defined by delivery excellence, growth mindset, and continuous improvement
Partner with business and technology stakeholders to align expectations, surface risks early, and drive resolution at pace
Establish integrated portfolio planning in collaboration with project delivery leads, and own executive-level governance reporting
Evaluate major technology investments, providing economic analysis, sequencing recommendations, and options to de-risk execution
Oversee workforce strategy for the team, including development, performance, and external contractor management
Leading and guiding teams within the assigned portfolio through all phases of program and project management.