Director Guest Services
Hilton Grand Vacations•Waikoloa, HI
•$80,000 - $95,000•Onsite
About The Position
The Director of Guest Services leads all Front Office functions, including Guest Service Attendants, Night Audit, Rooms Control, and Shuttle Operations, to deliver a seamless, high‑quality owner and guest experience. As part of the Resort Leadership Team, this role drives service excellence, operational efficiency, and financial performance by developing and implementing policies, processes, and initiatives that enhance owner and guest satisfaction while supporting the achievement of annual business objectives.
Requirements
- Full-time employment
Responsibilities
- Leads all Front Office functions, including Guest Service Attendants, Night Audit, Rooms Control, and Shuttle Operations.
- Delivers a seamless, high-quality owner and guest experience.
- Drives service excellence, operational efficiency, and financial performance.
- Develops and implements policies, processes, and initiatives that enhance owner and guest satisfaction.
- Supports the achievement of annual business objectives.
Benefits
- Medical, Dental, and Vision insurance
- 401k plan with company match
- Life insurance
- Company stock purchase program
- Team Member Travel Program
- Flexible PTO plan
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
