Director Guest Services

Hilton Grand Vacations•Myrtle Beach, SC

2d•Onsite

About The Position

Join Hilton Grand Vacations and unlock the path to your career success! As industry leaders, we specialize in crafting unforgettable experiences and making a positive impact in our industry and communities. You have the opportunity to become our Guest Services Director at Cedar Breaks where you will lead our team and guarantee that our guests have an unforgettable and satisfying experience from the beginning to the end of their stay. Apply now to join our team and start your journey towards professional growth and fulfillment!

Requirements

High School Diploma/GED Required
2-3 years of supervisory or managerial experience required, in a hospitality environment
Highly skilled in solving practical problems, using good judgment to take care of a variety of variables in guest and business situations. Excellent interpersonal and service skills.
Experience with process improvement
Ability to resolve conflict, think on their feet, influence and mentor others.
Ability to work a flexible schedule

Responsibilities

Manages the delivery of efficient check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
Coordinates and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
Leads and accounts for the accurate collection of monies due to the property.
Handles night audit activity and the preparation of weekly accounting reports ensuring property operations meets internal audit standards.
Ensures the provision of special services to owners and guests.
Manages personnel functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay and recognition.
Maintains a positive cooperative work environment between staff and management. Helps develop management talent by acting as a mentor for direct reports.
Promotes team member empowerment. Ensures team members fully understand performance standards, uniforms and appearance standards.
Monitors payroll hours and reports. Attends management meetings and conducts departmental meetings.
Routinely inspects department to ensure that equipment is in proper working condition and supplies are stocked. Serves as liaison with the rental and sales departments.
Assists with owner and guest activities and recreation as required by management.
Leads key control procedures.
May be required to do other duties and special projects as assigned by the general manager.