Director, Guest Services and Technology Support

Anderson University•Anderson, SC

8d•Onsite

About The Position

Anderson University’s Guest and Auxiliary Services invites applications for a full-time, 12-month position as Director of Event and Technology Support. Anderson University is an innovative, entrepreneurial, premier comprehensive, liberal arts university affiliated with the South Carolina Baptist Convention. The University seeks a candidate with a strong Christian value system, lifestyle, and commitment to the integration of faith and learning. The Director of Event and Technology Support provides hands-on leadership for the planning and execution of events for university departments, student organizations, and external community partners. This position oversees events from initial planning through completion, ensuring appropriate staffing, facilities, resources, and technology are in place to provide a successful and welcoming experience. Approximately 30% of the position focuses on audiovisual (AV) and event technology, ensuring equipment is properly selected, configured, tested, and ready for each event, including troubleshooting audio and visual systems, supporting student AV technicians, recommending equipment upgrades, maintaining technology procedures, and staying current with emerging AV solutions. The Director will hire, train, schedule, supervise, and develop student employees; coordinate with campus partners, vendors, and clients; serve as the primary point of contact and on-site lead for assigned events; and translate client needs into practical event, staffing, facility, and technology plans while troubleshooting logistical and technical challenges in real time. After each event, the Director will evaluate completed events and identify opportunities to enhance service, efficiency, safety, and overall event experience.

Requirements

Demonstrated experience in AV, event technology, event operations, event production, or a related field.
Strong organizational skills.
Strong communication skills.
Strong leadership skills.
Strong problem-solving skills.
Strong customer-service skills.
Ability to work in a fast-paced environment.
Commitment to collaboration.
Commitment to excellence.
Commitment to Anderson University’s Christ-centered mission and values.

Nice To Haves

3–5 years of progressively responsible experience preferred.
Supervisory experience.
Bachelor’s degree.
Experience in higher education, hospitality, live production, performing arts, or a comparable environment.
Familiarity with 25Live or similar event scheduling software.
Proficiency with Microsoft Office.

Responsibilities

Provides hands-on leadership for the planning and execution of events for university departments, student organizations, and external community partners.
Oversees events from initial planning through completion, ensuring appropriate staffing, facilities, resources, and technology are in place.
Focuses on audiovisual (AV) and event technology, ensuring equipment is properly selected, configured, tested, and ready for each event.
Troubleshoots audio and visual systems.
Supports student AV technicians.
Recommends equipment upgrades.
Maintains technology procedures.
Stays current with emerging AV solutions.
Hires, trains, schedules, supervises, and develops student employees.
Coordinates with campus partners, vendors, and clients.
Serves as the primary point of contact and on-site lead for assigned events.
Translates client needs into practical event, staffing, facility, and technology plans.
Troubleshoots logistical and technical challenges in real time.
Evaluates completed events and identifies opportunities to enhance service, efficiency, safety, and overall event experience.