Director, Graduate Admission

Tulane University • New Orleans, LA

7d

About The Position

This position is responsible for executing the graduate enrollment strategy established by managing admissions and enforcing speed-to-lead standards and holding program leaders and enrollment partners accountable to performance outcomes. This role provides daily oversight to the admissions pipeline across all graduate programs and functions serving as a central point of accountability for responsiveness, conversion, and enrollment execution. This position manages program leaders through defined SOP structures, performance expectations, and data transparency, ensuring a consistent, student-centered experience across all programs.

Requirements

• Undergraduate degree required, master's degree preferred.
• 5+ years of experience in leading customer service, lead qualification, admissions, pipeline-based conversion roles, or similar.

Responsibilities

• Confident communicator with strong interpersonal, presentation and relationship-building skills.
• Highly organized with exceptional follow-through and documentation discipline.
• Comfortable balancing front-facing recruitment responsibilities with backend operational execution as well as communicating with Faculty and Program Advisors.
• Thrives in structured, fast-paced environments that value accountability, clarity, and results.
• Sales-minded, goal-oriented, and highly motivated by performance metrics.
• Knowledge in utilizing and managing CRM software.
• This position may require occasional evening or weekend outreach during peak recruitment cycles.
• Adherence to institutional policies, FERPA regulations, and data integrity standards is required at all times.
• Ability to travel and accommodate conference/recruiting schedules when necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Director