Director, Government Operations-4223993

TCG•Washington, DC

5d•Hybrid

About The Position

TCG, an award-winning IT solutions provider to the Federal government and a certified B Corp, is seeking a Director, Government Operations. This role oversees multiple contracts or one large contract, managing a balance of strategy, management, delivery, and overall performance of key programs. The position requires comprehensive management and leadership across program activities, client relationships, financial oversight, risk management, team development, and business expansion. The Director will lead, advise, and coach Project Managers, and will be accountable for the overall performance of their portfolio of programs, as well as identifying and pursuing new business opportunities. This role is ideal for a growth-focused and disciplined individual who can stay organized across current and future projects. US Citizenship and the ability to pass a Federal government clearance check are required. This position requires a minimum of two days per week on client sites in Washington, DC, and the selected candidate must live within commuting distance of Washington, DC.

Requirements

US citizenship and the ability to pass a Federal government clearance
12+ years of project management with a minimum of 3 years of program and contract management experience both with FFP and T&M contract types
Experience working with business development teams on RFP and RFI responses
Knowledge of information technology issues and processes
Proven ability to work with and communicate effectively with team members (consultants, technical staff, subject experts) and clients to define project activities and resolve issues and problems
Proven ability to communicate within and across teams
Proven success in revenue generation and establishing organic growth opportunities
Excellent writing skills
Political savvy to know how to phrase issues to reassure rather than overwhelm clients
Leadership skills to inform and direct team rather than confuse or withhold information
Demonstrates creativity and responsibility in all tasks with proven success with large initiatives while working independently
Excellent time management and ability to juggle multiple tasks under strict deadlines
Project Management Professional (PMP)
Scrum Master and/or Agile certification
Project/Program Leadership, Technical Consulting, Staff Management, Strategic Planning, and Performance Management experience
Outstanding organizational and resource management skills
Strong technology background that provides analytical and systems thinking skill set; the ability to apply technical solutions to broad, complex problems
Strong analytical and systems thinking skill set; ability to apply technical solutions to broad, complex problems
Ability to talk to clients about technology solutions with the understanding that clients are not themselves technologists, with the political savvy to know how to frame and communicate issues
Experience in reporting to and building relationships with senior level government executives

Nice To Haves

Experience working within a sales or business development organization with proven success
Change Management experience either as a Transition Manager or leading a Transition to a new contract or closing out an existing contract
Experience at a Director level role, managing a portfolio of federal government contracts and teams with proven success
Agile Certified Practitioner (PMI-ACP)
Master's Degree

Responsibilities

Oversee program activities, ensuring contract performance, customer satisfaction, and compliance with standards like CMMI/ISO.
Lead program strategy, identify trends, and implement changes.
Manage the activities of staff, including first-level managers, supervisors, subject matter experts, and/or individual contributors, to ensure effective operational performance and client satisfaction on client projects.
Act as a relationship manager for clients, ensuring high-quality performance across projects.
Handle escalations, risks, and project issues, while maintaining client satisfaction and profitability.
Oversee contract budgets, forecasts, P&L objectives, and revenue opportunities.
Ensure financial health by analyzing variances and initiating corrective actions.
Identify and mitigate risks at both customer and contract levels.
Ensure adherence to compliance and performance standards, collaborate with legal and accounting teams, and manage subcontractor relationships and compliance.
Coach and mentor staff, maintain workforce efficiency, promote organizational culture, and foster team development.
Engage in succession planning and strategic decision-making with managers.
Stay updated with industry knowledge through continuous learning and networking, sharing insights within the company.
Contribute to business development efforts, proposals, and strategies.
Develop partnerships, expand client base, and pursue new business opportunities.
Enhance personal expertise in TCG's capabilities, and advocate for the company's competencies.