Director-Global Tax Operations

Royal Bank of Canada • Toronto, ON

10h • Onsite

About The Position

This is an exciting, high-impact opportunity for people and project-minded leaders. The Director, Global Tax Operations is a senior position overseeing key teams in RBC Wealth Management Canada Operations. This role works in close partnership with RBC Wealth Management and Capital Markets business lines, as well as with colleagues across the organization to support client and regulatory reporting, as well as critical duties within Operations. Under the Global Tax Operations mandate, this role is accountable for global tax and information reporting under Qualified Intermediary (QI), Foreign Account Tax Compliance Act (FATCA), and Common Reporting Standard (CRS) regimes, inclusive of regulatory oversight, withholding, reporting, and ongoing compliance. The successful incumbent must be able to dissect complex tax regulations, simplify requirements for a wide audience, and demonstrate leadership in global tax as well as bold tenacity to drive positive industry changes to evolving regulations. Additionally the successful incumbent must have excellent intrapersonal skills to lead a team with diverse mandates, demonstrating a sound understanding of Operations, and ability to exercise high-stakes decision-making and prioritization.

Requirements

• 10+ years of progressive experience in an Operations, Tax, Regulatory, and/or Finance role.
• Demonstrated subject experience in QI/FATCA/CRS and ability to digest complex issues quickly.
• Excellent storytelling, written, and oral presentation skills with comfort engaging large audiences.
• High professional maturity and emotional intelligence, with excellent interpersonal skills connecting with people across a wide variety of seniority and backgrounds.
• Ability to actively listen, respectfully challenge, negotiate, and influence outcomes.
• Ability to think holistically and creatively to grasp broader issues and opportunities.

Responsibilities

• Coach, mentor, and lead diverse teams of subject matter experts, focusing on employee enablement and operational sustainability.
• Champion employee engagement and well-being, driving a culture of trust, inclusivity, and continuous improvement.
• Be comfortable with uncertainty and new technology, guiding large teams to adapt quickly to evolving business, risk, and regulatory requirements.
• Collaborate with employees across all levels to understand our needs and strategically prioritize resources and development.
• Oversee budgets and forecasting, demonstrating responsible cost control for ongoing maintenance and new application development.
• Communicate often and effectively, simplifying complex concepts for a wide audience including senior executives and business leaders.
• Promptly and proactively action risks and decisions impacting our business, working closely with Operations, enterprise stakeholders, and business partners to identify challenges and opportunities, and influence direction.
• Develop a network of internal and external partners to assess best practices and provide expert direction on industry trends and upcoming challenges.
• Anticipate business needs for operational support, planning and advocating well in advance to minimize impact to Operations, our business, and our clients.
• Challenge effectively to protect our business and advocate ferociously for continual improvement.
• Oversee QI, FATCA, and CRS reporting and compliance, communicating effectively with regulators and industry partners on behalf of the business lines we support, and acting as the escalation point for business inquiries around global tax compliance.
• Be accountable for RBC’s adherence to regulator (CIRO, CRA, IRS, etc.) and business requirements for client reporting, such as for tax slips, and more.
• Continually enhance the effectiveness of operational controls and QI, FATCA, and CRS compliance frameworks, working closely with stakeholders across the bank.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed