Director, Global SME Partner Management & Go-to-Market

Mastercard • New York, NY

6d • $187,000 - $318,000 • Onsite

About The Position

The Director, Global SME Partner Management & Go-to-Market supports the Vice President in driving adoption, utilisation and commercial impact across Mastercard's SME partnership ecosystem. The role translates global partner management and go-to-market strategy into practical operating models, issuer activation frameworks, enablement materials and performance routines that regional teams can deploy consistently. Working with regional Product, SME Business Development, Account Management, Services and partner teams, the Director helps scale strategic partner solutions across issuer portfolios and supports measurable growth in SME customer activation, engagement and solution utilisation. The role does not own regional execution directly. It acts as a global execution partner and centre-of-excellence contributor, ensuring regional teams have the tools, governance, data and best-practice support needed to launch, promote and grow partner solutions effectively.

Requirements

• Strong experience in partnership management, go-to-market execution, business development, product commercialisation or ecosystem growth.
• Demonstrated ability to turn strategy into scalable operating models, enablement materials and practical execution plans.
• Experience working across product, sales, account management, services and regional organisations in a matrixed environment.
• Strong commercial judgement, performance orientation and ability to use data to identify adoption opportunities and execution barriers.
• Credibility with internal stakeholders and external partners, with the ability to influence without direct authority.
• Understanding of issuer, SME and fintech ecosystems, including the commercial drivers behind SME customer engagement and solution utilisation.
• Strong written communication, structured problem-solving and senior stakeholder briefing capabilities.

Responsibilities

• Operationalise the global GTM strategy and partner growth priorities set by the VP.
• Build issuer activation playbooks, launch models and enablement assets that regional teams can adapt and deploy.
• Support joint growth planning, partner performance management and governance routines.
• Develop adoption dashboards, insight packs and best-practice reporting for use across the global SME partnerships organisation.
• Work through regional teams rather than owning local execution directly.
• Escalate strategic issues, material risks and prioritisation choices to the VP with clear options and recommendations.
• Support the VP in translating global go-to-market strategy into practical plans, playbooks and deployment frameworks for strategic SME partner solutions.
• Develop repeatable GTM models that support issuer launch, activation, engagement and scale across priority regions.
• Maintain global GTM assets, sales narratives, launch guidance and implementation toolkits for regional teams.
• Track progress against ecosystem growth priorities and highlight dependencies, risks and areas requiring VP-level intervention.
• Partner with regional SME Business Development and Account Management teams to embed partner solutions into issuer growth conversations and portfolio plans.
• Develop issuer activation frameworks, launch checklists and adoption playbooks that can be adapted locally while preserving global consistency.
• Support regional teams in identifying activation barriers and codifying approaches that accelerate issuer adoption.
• Capture and share best practices for scaling ecosystem adoption across issuer portfolios.
• Develop practical frameworks to improve awareness, activation, usage and retention of partner solutions within issuers' SME customer bases.
• Work with Product, Services and regional teams to define engagement journeys, customer propositions and utilisation levers for partner solutions.
• Monitor utilisation patterns, regional feedback and performance insights to identify opportunities to improve SME customer engagement.
• Support measurable increases in activation and usage by turning insights into repeatable improvement actions.
• Support executive partner governance by preparing business review materials, performance packs, growth plans and issue logs.
• Contribute to joint partner growth plans by coordinating inputs from regions, Product, Services and commercial teams.
• Track partner performance against agreed adoption, utilisation and commercial objectives.
• Identify opportunities to deepen partner value, improve deployment effectiveness and scale successful use cases across markets.
• Act as a hands-on enablement lead for regional Product, SME Business Development and Account Management teams.
• Create and maintain GTM playbooks, partner briefs, issuer-facing materials, internal guidance and adoption toolkits.
• Coordinate communities of practice, regional feedback loops and best-practice sharing around partner-led SME growth.
• Ensure learnings from regional execution are codified into scalable global frameworks.
• Build and maintain adoption reporting mechanisms, dashboards and governance routines that provide visibility across partner solutions and regions.
• Consolidate regional performance inputs and translate them into clear insights, risks, actions and recommendations for the VP.
• Support quarterly business reviews, partner governance forums and internal stakeholder updates.
• Ensure performance measures are consistently defined and used across partner management and GTM activity.
• Coordinate across Product, Sales, Services, SME Business Development, Account Management and regional teams to support aligned execution.
• Drive follow-through on agreed actions, dependencies and priorities across cross-functional teams.
• Represent the global partner management and GTM function in working-level forums and regional planning discussions.
• Escalate strategic trade-offs, resource constraints and material execution risks to the VP with clear options and recommendations.

Benefits

• insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• flexible spending account and health savings account
• 16 weeks of new parent leave
• up to 20 days of bereavement leave
• 80 hours of Paid Sick and Safe Time
• 25 days of vacation time
• 5 personal days
• 10 annual paid U.S. observed holidays
• 401k with a best-in-class company match
• deferred compensation for eligible roles
• fitness reimbursement or on-site fitness facilities
• eligibility for tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed