Director Global Patient Solutions Governance and AI enablement

AstraZeneca • Mississauga, ON

49d

About The Position

We're building a connected, end-to-end Enterprise AI engine - uniting data foundations, AI technology, process reinvention, and business-facing AI to accelerate results across the whole value chain. Success depends on being exceptional connectors: you'll actively leverage existing capabilities, celebrate and promote reuse, export breakthrough ideas across geographies and functions, and obsess over scaling impact rather than building in isolation. If you thrive in high-collaboration environments where your role is to turn complex, cross-functional problems into reusable, enterprise-wide capabilities - and where the measure of success is adoption and scale, not just innovation - you'll have the platform (and sponsorship) to make it real.
About Global Patient Solutions
Within Global Patient Solutions, you will help build and maintain the foundational systems, governance frameworks, and AI‑enabled capabilities that ensure our patient‑solution models deliver high‑quality, compliant, scalable, and measurable improvements in patient care across Oncology and Biopharmaceutical indications.
Operating within AstraZeneca’s connected Enterprise AI ecosystem, you will enable the safe and effective scaling of Connect360 and related Patient Solutions by strengthening the data, governance, omnichannel, digital health, and operational backbone required to deliver empathetic, timely, and clinically relevant support at scale.
This role complements the Strategy & Value position by ensuring the rigor, consistency, and technical enablement needed to turn strategy into sustainable enterprise capabilities.
Ultimately, you will help build a global, multi‑indication patient‑engagement engine that is trustworthy, compliant, data‑driven, omnichannel‑ready, and continuously learning—elevating the standard of patient experience and strengthening patient care.
Role Purpose
Governance & AI Enablement
You will own the patient governance, compliance, data, AI‑enablement, and omnichannel execution frameworks that ensure Patient Solutions and Connect360 are delivered with quality, accountability, and measurable value across global markets.
This role ensures AstraZeneca’s Patient Solutions evolve as trusted, compliant, data‑driven, and globally scalable capabilities.

Requirements

• Degree in Life Sciences, Biomedical Sciences, Digital Health, Marketing, communications or related field
• Experience with Biopharmaceutical and/or Oncology indications
• Strong background in patient solutions, PSP operations, patient engagement, or digital health execution
• Experience work with governance, compliance, quality assurance, or risk management within healthcare
• Experience work with data analysis, insights generation, RWE, or measurement frameworks
• Understanding of omnichannel engagement and digital‑health ecosystems
• Ability to translate business needs into technical, operational, or digital requirements
• Experience managing agencies, vendors, or cross-functional execution partners
• Strong program or project lifecycle experience in global or multi market environments

Nice To Haves

• Experience with AI governance, responsible AI frameworks, or AI‑enabled patient-engagement technologies
• Understanding of global healthcare systems, data‑privacy regulations, and market compliance models
• Experience building dashboards, KPIs, or optimization frameworks
• Experience developing or managing omnichannel journeys, digital content models, or activation plans
• Background in marketing, digital strategy, or customer‑experience design
• Ability to create enterprise‑level reusable assets and capability frameworks
• Strong ability to synthesize complex cross

Responsibilities

• Establish and lead global patient governance & alignment with compliance frameworks for all Patient Solutions
• Lead data, insights, and evidence foundations to support decision making and optimization
• Own the impact measurement and optimization ecosystem, ensuring all programs deliver tangible value
• Guide the patient program & asset creation and lifecycle management, ensuring quality, reusability, and compliance
• Strengthen the patient omnichannel enablement, ensuring patient journeys and interactions are orchestrated seamlessly across channels
• Translate patient solution business requirements into operational, digital, and technical specifications
• Lead all aspects of agency and vendor management to ensure high quality content, execution, and operational excellence
• Provide the governance and frameworks vital for the safe scaling of AI‑enabled engagement, monitoring, and personalization
• Partner with members of our organization to scouting, triage and select partners for solutions delivery
• Lead global governance for Connect360 and Patient Solutions, ensuring compliance with regulatory, PSP, data‑privacy, and patient‑safety requirements
• Define and maintain process, quality standards, and accountability frameworks across markets
• Establish governance needed for safe, responsible scaling of AI-enabled patient engagement
• Build and maintain data foundations to support monitoring, risk‑signal detection, and engagement optimization
• Lead evidence and data frameworks to quantify patient experience, adherence/persistence, and care-quality impact
• Partner with Digital, Data Science, and BI teams to ensure insights are accurate, actionable, and compliant
• Develop measurement frameworks, KPIs, and dashboards across patient experience, engagement, and outcomes
• Drive continuous improvement through insights, experimentation, and optimization cycles
• Provide clear recommendations to product, design, franchise, and market teams
• Ensure Patient Solutions and Connect360 assets are designed for omnichannel orchestration and consistent experience across touchpoints
• Work with marketing and brand teams to ensure coherence across digital, human, and hybrid interactions
• Translate engagement strategy into technical and operational channel execution requirements
• Lead creation, standardization, and governance of global patient support assets, workflows, and content models
• Ensure assets are reusable, scalable, compliant, and ready for market adoption
• Manage agency partners to deliver high-quality content and solutions aligned to GPS standards
• Oversee full lifecycle from design → validation → deployment → updating
• Ensure global patient programs and assets maintain ongoing quality, currency, and performance
• Partner with markets to ensure successful adoption, localization, and optimization
• Collaborate to shape AI patient solutions governance, validation frameworks, and operational readiness
• Ensure patients facing AI solutions are safe, compliant, and grounded in quality evidence
• Monitor emerging digital health opportunities and translate them into patient solution business requirements

Benefits

• annual Variable Pay Bonus/Short Term Incentive opportunity
• eligibility to participate in our equity-based long-term incentive program (if applicable to role)
• competitive Flex Benefits & Retirement Savings Program
• 4 weeks’ paid vacation
• annual Personal Days

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees