Director, Global Operations, HRSS

Gilead Sciences•Raleigh, NC

10d•Onsite

About The Position

The HR Shared Services (HRSS) Global Operations Leader is accountable for delivering world-class HR shared services with a focus on vendor management, content management, reporting and analytics, training and quality. This role is responsible for driving standardization and consistency across the global service delivery model, advancing operational excellence and continuous improvement, ensuring HRSS projects are progressing and delivered, and serving as a strategic business relationship leader with HR Business Partners (HRBP) and Centers of Excellence (COEs). The position requires a collaborative, results-oriented leader dedicated to elevating HR service delivery and fostering strong partnerships across the organization.

Requirements

Excellent verbal and written communication skills.
Broad knowledge of several HR principles, practices, and procedures.
Must have demonstrable experience in changing work environments and the effects associated in the HR area.
Ability to work independently with people at many levels and work as part of a team.
Ability to coach and develop a small team.
Strong knowledge of HR administration and HRIS.
Solid knowledge of HR systems and Excel experience.
Effective leadership and customer service skills.
Bachelor's degree with 12+ years of relevant experience in HR/HR Operations or 10 years of relevant experience with a master's degree.
4+ years of supervisory experience.
2 or more years of experience in setting up/managing HR shared services operations for a Shared Services delivery organization.

Nice To Haves

PHR or SPHR a plus.

Responsibilities

Oversee global vendor relationships, ensuring performance, compliance, and value delivery. Partner with Procurement to lead contract negotiations, manage service level agreements, and monitor vendor effectiveness to optimize HR service outcomes.
Ensure and maintain consistent, accurate, and accessible HR content across platforms to support the HRSS teams. Ensure content is effective and supports employee and manager self-service.
Direct the development and delivery of HRSS reporting and analytics. Provide actionable insights to leadership, support data-driven decision-making, and track key performance indicators for continuous improvement.
Design and implement global training programs to enhance HRSS capabilities. Lead quality assurance initiatives, monitor service delivery, and drive process improvements to maintain high standards.
Champion the adoption of standardized processes, tools, and policies across regions. Ensure consistent service delivery and adherence to global best practices.
Partner with HRSS Regional Leads with the support of Operational Excellence team to identify opportunities to streamline operations, increase efficiency, and deliver superior employee experiences. Foster a culture of innovation and continuous improvement within HRSS.
Ensure global HRSS projects are in alignment with business goals, stakeholder engagement, and successful delivery within scope, timeline, and budget with support from PMO team.
Serve as a strategic liaison with HRBPs and COEs to support successful delivery of annual programs and key projects. Build collaborative partnerships, understand business needs, and ensure HRSS solutions and technology support organizational objectives.
Build, manage and motivate an effective and efficient, customer-focused HR Shared Service team across North America or Europe.
Oversee the development, implementation and improvement of global and country-specific employee policies and practices and ensure compliance with all statutory regulations.
Ensure smooth implementation of end-to-end employee lifecycle HR processes including New Hire Integration, Relocations, Leaves and Exits, Tuition Reimbursement, Employee Records, and others.
Ensure consolidation and consistency of key HR processes and policies applicable to the region of responsibility.
Handle special projects, as assigned with broad discretion and autonomy in decision making.
Present analyses and recommendations to key stakeholders within and outside of Human Resources.
Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose.
Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.