DIRECTOR, GLOBAL OPERATIONS GOVERNANCE

Vertiv•Westerville, OH

18h•Remote

About The Position

At Vertiv, we design, manufacture, and service critical digital infrastructure technologies that keep the connected world running 24/7. Our portfolio spans power management, thermal management, and IT infrastructure solutions, complemented by a global network of service centers worldwide. We enable the world's vital applications — from data centers to communication networks to commercial and industrial environments — to continuously run. The Director, Global Operations Governance is a senior leadership role responsible for establishing, executing, and sustaining the governance framework that drives strategic initiative deployment across Vertiv's global operations. This position partners collaboratively with Regional Operations Excellence leaders, the VOS (Vertiv Operating System) organization, Project Management Office leaders, site leadership, Global Business Units (GBUs), and central functions to design, implement, and enforce governance around the creation, monitoring, and reporting of Key Performance Indicators (KPIs) aligned to Vertiv's strategic priorities: Customer Focus, Operational Excellence, High Performance Culture, Innovation, and Financial Strength. This role serves as the custodian of global operational excellence governance and a catalyst for developing a high-performance culture driven by safety, discipline, transparency, and accountability through rigorous VOS deployment and Lean methodology adoption. The Director will play a critical role in accelerating Vertiv's journey toward manufacturing excellence, leveraging the AI-enabled operations to achieve superior customer experience, and an optimized global manufacturing network.

Requirements

Strategic Leadership: Proven ability to lead and influence cross-functional, matrixed teams in a global manufacturing environment without direct authority
Governance & Compliance: Deep expertise in designing and implementing governance frameworks, management operating systems, and performance review cadences
AI & Digital Fluency: Demonstrated experience leveraging artificial intelligence, advanced analytics, and digital tools to drive operational decision-making and process automation
Performance Management: Strong capability in KPI design, balanced scorecard methodology, and data-driven performance gap analysis
Communication Excellence: Superior verbal and written communication skills with the ability to synthesize complex operational data into concise, executive-ready insights and actionable recommendations
Change Leadership: Proven change agent with the ability to drive cultural transformation, overcome organizational resistance, and sustain improvements at scale
Process Excellence: Expertise in Lean, Six Sigma, or equivalent continuous improvement methodologies with practical application in manufacturing environments
Project/Program Management: Advanced skills in portfolio management, milestone governance, risk management, and financial tracking across complex, multi-regional programs
Stakeholder Management: Exceptional ability to influence, negotiate, and build consensus across senior leadership, regional teams, and functional partners
Agility & Resilience: Demonstrated ability to operate effectively in a fast-paced, high-growth environment with competing priorities and tight deadlines
Bachelor’s degree in engineering, Business Administration, Industrial Engineering, or related field (required)

Nice To Haves

10-15 years of progressive experience in operations management, continuous improvement, or program management in global manufacturing companies of comparable scale
Previous experience in a global matrixed organization with multi-regional accountability
Deep understanding of end-to-end manufacturing value chain including SIOP, OTC, NPDI, and P2P processes
Risk management and scenario planning expertise, particularly in the context of geopolitical complexity and supply chain resilience
Industry knowledge in critical infrastructure, power management, thermal management, or related industrial sectors
Familiarity with ESG/sustainability metrics governance in manufacturing operations
PMP (Project Management Professional) or PgMP (Program Management Professional)
Lean Six Sigma Black Belt or Master Black Belt
Certified Change Management Professional
Master's degree (MBA, MS Engineering, or equivalent) preferred

Responsibilities

Establish and maintain the global operations governance framework including tiered review cadences, escalation mechanisms, and compliance audits across all regions (Americas, EMEA, Greater China, India, Asia)
Own the Global Operations Scorecard governance — ensuring consistent definition, measurement, and reporting of KPIs across Safety, Quality, Delivery, Inventory, Cost, Supplier, Sustainability, Footprint Optimization, and People metrics
Drive the Breakthrough Objective Deployment process, ensuring alignment between 3-year strategic objectives and annual operating plans
Govern the integrity and standardization of performance data to enable data-driven strategic decision-making at the executive level
Lead cross-functional and matrixed teams across the global organization toward common strategic objectives, managing interdependencies and resource conflicts
Direct the project portfolio ensuring quality execution, on-time delivery, and targeted financial benefits realization
Provide enterprise-level project planning, milestone management, scope governance, resource forecasting, financial management, and change management across the strategic initiative portfolio
Support the acceleration of Lean Culture and tools deployment: strategy deployment, systemic performance management, root cause analysis, and rapid problem solving
Drive governance mechanisms to improve Customer service levels and reduce customer claims toward strategic targets
Support customer collaboration initiatives including Global Strategic Account (GSA) operational alignment
Ensure governance of order fulfillment lead time reduction and delivery accuracy improvement programs
Govern the deployment roadmap for 'Mandatory' and 'Must' IT systems (MES, WMS, SIOP, QMS) as critical enablers of Manufacturing Excellence and AI adoption
Leverage AI and advanced analytics to enhance governance reporting, predictive performance management, and decision support capabilities
Act as business partner in transactional complexity reduction during new systems deployment and digital transformation initiatives
Drive organization and skill development to build governance and project management capabilities across the operations function
Support the "Build the Bench" initiative ensuring versatile, "ready now" leadership talent for business continuity
Foster a Culture of Quality where continuous improvement and harmonized processes are critical success factors