Director, Global I2P Operations

Xylem•Charlotte, NC

5d•$165,000 - $175,000•Hybrid

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

Requirements

Bachelor’s degree in Accounting, Finance, or related field
10+ years of experience in I2P / P2P operations, including global leadership roles
Experience leading global shared services / GBS in hybrid delivery models (captive + outsourced)
Proven track record supporting large-scale transformation (ERP, automation, operating model changes)
Strong knowledge of SOX, audit, and financial controls
Demonstrated ability to drive operational excellence and scalable service delivery
Strong analytical, problem-solving, and data-driven decision-making skills
Excellent stakeholder management and executive communication skills

Nice To Haves

Experience with SAP S/4HANA, Coupa, and invoice automation technologies
Lean / Six Sigma or continuous improvement certification
Experience in digital transformation (automation, AI-enabled processes)

Responsibilities

Own global I2P and VMD performance (SLA, quality, cycle time, cost)
Lead a complex, global, multi-region organization across diverse business units and delivery environments
Ensure standardized, scalable process execution across all geographies
Drive continuous improvement in productivity, service quality, and efficiency
Serve as the primary operations lead for I2P transformation initiatives (ERP, Coupa, automation)
Partner with Global Process Management and Transformation to operationalize new processes, systems, and service models
Ensure operational readiness (impact assessments, resource planning, cutover execution)
Drive adoption through structured communication, training, and performance management
Own post-deployment stabilization and ensure sustained service performance
Execute and optimize the global I2P delivery model (captive + outsourced)
Own performance of external service providers (SLA adherence, governance, continuous improvement)
Drive accountability to contractual commitments and business outcomes
Own operational performance (cost efficiency, productivity, scalability)
Own development, publication, and presentation of global I2P performance metrics
Support working capital optimization through disciplined invoice and payment execution
Monitor KPIs and lead corrective action on performance gaps
Ensure a strong global control environment (SOX, audit, regulatory compliance)
Partner with Controllership to proactively manage risk and remediate audit findings
Build strong partnerships across Finance, Procurement, and Controllership
Lead governance forums (MBRs, QBRs) with clear performance insights and actions
Build and lead a high-performing global organization
Develop leadership capability and succession pipeline
Foster a culture of accountability, collaboration, and continuous improvement
Champion Xylem values: Empowered to Lead, Accountable to Deliver, Inspired to Innovate