Director, Global HR Business Partner, Global Operations

TransUnion • Chicago, IL

23h • $150,100 - $225,000 • Hybrid

About The Position

The Director, Global HR Business Partner, Operations & Transformation serves as a strategic advisor to senior Global Operations leaders. The role leads complex change, organizational design and workforce initiatives across a global, matrixed organization, balancing enterprise consistency with regional and functional needs. The position reports to the Head of Human Resources for Global Operations and partners with regional HR business partners, Centers of Excellence (COEs) and enterprise partners to deliver consistent, scalable people solutions.

This is a hybrid position, requiring regular performance of responsibilities virtually and in person at an assigned TransUnion office for at least two days per week. The role supports business strategy and operating priorities by developing multi-year people strategies, advising leaders, diagnosing organizational and talent challenges, and coordinating global HR programs. It also contributes to annual people processes and helps shape scalable HR solutions through feedback to HR COEs and other partners.

Requirements

• At least 8 years of progressive HR experience, including substantial HR business partner experience supporting senior leaders in a large, complex organization.
• Strong demonstrated experience leading complex transformations in a global organization from strategy through adoption, including stakeholder alignment, change-impact assessment, communications, leader enablement and adoption measurement.
• Deep organizational design and effectiveness experience, including operating models, structure, spans and layers, decision rights, role clarity and implementation.
• Demonstrated success influencing senior leaders, regional teams, COEs and cross-functional partners without direct authority in highly matrixed organizations.
• Meaningful global experience supporting leaders, teams or transformation initiatives across multiple regions, countries or cultures.
• Track record of developing and executing people strategies that support business transformation, operational performance and long-term workforce needs.
• Strong consulting and diagnostic capability, including simplifying complex issues, identifying root causes and guiding leaders toward practical decisions and actions.
• Bachelor’s degree or international equivalent required.
• Proficiency using workforce data and people analytics to diagnose organizational issues, develop recommendations and measure outcomes.
• Advanced Microsoft PowerPoint skills for executive-level storytelling and decision materials.
• Strong Microsoft Excel skills for workforce analysis, scenario planning and business cases.
• Experience with enterprise HR systems and reporting tools.

Nice To Haves

• Advanced study in Human Resources, Organizational Development, Industrial/Organizational Psychology, Change Management or Business.
• Workday experience.
• Experience supporting global operations, shared services, technology-enabled operations or another large-scale service-delivery organization.
• Experience leading the people side of mergers, acquisitions, integrations or major operating-model changes.

Responsibilities

• Lead change management for complex business and operating-model transformations, including adoption plans, stakeholder alignment, communications, leadership actions and outcome measurement.
• Lead organizational design and effectiveness work, including operating-model assessment, organizational structure, role clarity, spans and layers, decision rights, capability needs and implementation planning.
• Partner with senior Global Operations leaders to understand business strategy, operating priorities and workforce implications, and develop multi-year people strategies.
• Work through regional HR partners, COEs and cross-functional stakeholders to align priorities and deliver outcomes in a highly matrixed global organization.
• Diagnose organizational, leadership and talent challenges using business context, workforce insights and data, and turn findings into recommendations and executable plans.
• Coach and advise senior leaders and leadership teams on transformation, leadership effectiveness, succession, talent movement, performance and complex employee-relations matters.
• Lead strategic HR initiatives, including workforce planning, talent management, future-of-work programs, investment cases, mergers and acquisitions, diligence and integration.
• Coordinate global HR program rollouts, adapting solutions appropriately across regions while maintaining enterprise standards and intent.
• Provide feedback to Talent Management, Total Rewards, Talent Acquisition, People Services, Employee Relations and other COEs to help shape scalable HR solutions.
• Support annual people processes, including workforce planning, hiring strategy, talent and performance reviews, succession planning, merit, promotion and incentive planning.

Benefits

• Day-one eligibility for medical, dental and vision coverage, with supplemental plan options and select dependent coverage.
• Tax-advantaged HSA and FSA accounts.
• Company-paid basic life and AD&D insurance, optional voluntary life and AD&D coverage, and short- and long-term disability.
• Optional legal plan, pet insurance and travel accident coverage.
• Adoption assistance, fertility planning coverage and caregiver support.
• Dependent Care FSA with the possibility of an employer match and a complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave, with eligibility for a gradual return.
• 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Financial wellness resources and career coaching.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits and employee discounts.
• Charitable gift matching and paid volunteer time off, plus corporate volunteer events.
• 24/7 support, including professional therapy, coaching and emotional well-being programs, guided meditation, and resources for physical, mental, social and financial wellness.
• Optional long-term care insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Director