Director, Global Delivery Excellence

Databricks•United States, MD

4d•$166,100 - $285,450

About The Position

Databricks Learning & Enablement upskills data and AI teams worldwide so customers, partners, and employees can best leverage Databricks to drive business outcomes. We are hiring a Global Delivery leader to lead our global team and to evolve how we deliver training for an AI-first world. You will own staffing strategy and instructor readiness across our FTE and authorized training partner (ATP) workforce, run an AI-first delivery operation, and advance the shift from traditional, catalog-based instructor-led training toward customized, customer-specific delivery. This role is the right fit if you lead from data, develop best-in-industry instructors, and want to reshape a delivery model rather than just run it.

Requirements

Demonstrated depth in data, analytics, and AI and the Databricks platform; Databricks certification preferred.
Balances an employed and partner instructor workforce against forecasted demand by skilling area, language, and location.
Uses utilization, instructor quality scoring, CSAT, and coverage data to direct the team and defend resourcing decisions.
Applies AI across the delivery operation, including forecasting, scheduling, instructor prep, assessment, and instructor enablement.
Designs and runs instructor development and train-the-trainer programs, and evaluates delivery effectiveness.
Multiple years of people-leadership directly managing technical instructors, including a global, multi-region team.
Experience across the full training lifecycle: design, delivery, and evaluation.
A track record building and scaling instructor capacity across both employed and partner or contract workforces.
Proven technical depth in data, analytics, and AI; Databricks certification preferred.
May occasionally support selling the training offering to customers; this is secondary to the staffing, skilling, and delivery-model mandate.

Responsibilities

Owns the global training delivery function across customer, partner, and internal audiences.
Owns instructor staffing and readiness strategy: balances FTE and ATP supply and forecasts skilling, language, and location needs through data analysis and cross-functional collaboration.
Translates L&E delivery strategy into execution: FTE-first regional sufficiency, with ATP to fulfill additional needs.
Leads the evolution of the delivery model toward AI-first operations and customized, customer-specific training.
Influences cross-functionally across Training Ops, Curriculum and Certification, and field GTM.
Sets Vision: Connects the team's daily delivery work to L&E's mission and to the shift toward an AI-first operating model.
Sets Strategy: Sets 12-month goals, plans, and measures for delivery capacity and quality, and makes FTE-versus-ATP trade-offs grounded in demand data.
Builds Teams: Hires, coaches, and develops a high-performing global instructor team, and builds the skilling pathways that keep instructor capability ahead of demand.
Drives Execution: Delivers training at quality and at sustainable pace, running proactive, data-driven capacity planning in place of reactive intake.
Champions Culture: Makes company-first capacity decisions and protects customer experience, including virtual-first scheduling that minimizes customer travel.