Director, Global Deliver Quality Excellence

6062-Janssen Pharmaceuticals Legal Entity•Titusville, NJ

22h•Hybrid

About The Position

The Global Deliver Quality Excellence Director establishes and leads the global Commercial Quality strategy, governance, and execution model for Deliver Quality Excellence across Innovative Medicine. The role provides strategic oversight for transportation quality, temperature control, distribution quality processes, Deliver-related compliance, and continuous improvement initiatives supporting the Global Commercial Quality Organization. It leads a global team with regional representation and is accountable for consistent standards, risk-based decisions, inspection readiness, business continuity support, efficiency initiatives, and end-to-end quality governance across global and regional Deliver activities. As the senior global Quality leader and escalation point for Deliver, GTTO, Trade Operations, Supply Chain, Regulatory Affairs, Quality Systems, JJRC, regional Commercial Quality teams, and other strategic partners, the Director translates global priorities into practical, scalable, and compliant operating models. The role leads the global Deliver Excellence project portfolio and continuous improvement roadmap, embedding Quality requirements in transformation initiatives, network changes, operating model improvements, capability building, and process simplification. It partners with senior stakeholders to strengthen quality culture, protect product quality and patient safety, and support an agile, effective, harmonized distribution model for Innovative Medicine. The position may be located in Titusville, New Jersey; Horsham, Pennsylvania; Toronto, Canada; Beerse, Belgium; São Paulo, Brazil; Panama City, Panama; or Bogotá, Colombia. Up to 20–30% travel may be required. English proficiency, oral and written, is required.

Requirements

Bachelor’s degree in Engineering, a scientific discipline, Pharmacy, Business, Quality, Regulatory Compliance, Supply Chain/Logistics, or a related discipline.
At least 10 years of relevant experience in Quality, regulated healthcare, pharmaceuticals, medical devices, distribution, transportation, temperature control, supply chain, logistics, or regulatory compliance, including regional or global leadership experience.
Demonstrated experience leading managers or senior professionals, building high-performing teams, setting strategic direction, and driving execution across global, regional, and local organizations.
Experience influencing senior leaders, managing complex transformation programs, and leading through ambiguity in a highly matrixed global organization.
Deep knowledge of Good Distribution Practices, Quality Management Systems, supplier quality, purchasing controls, nonconformance/CAPA, change control, audit readiness, inspection management, quality risk management, and global governance models.
Strong understanding of applicable standards and regulations, including ISO 9001, ISO 13485, GDP expectations, healthcare distribution regulations, and global inspection expectations.
Demonstrated ability to lead global transportation quality oversight, including lane/route qualification, shipper qualification, transportation risk assessments, temperature monitoring and excursions, logistics service providers, carriers, control towers, and/or 3PL operations.
Strong enterprise leadership skills and ability to translate strategy into execution, balance compliance and business needs, and connect operational details to global quality priorities.
Excellent executive communication, presentation, collaboration, and influencing skills; ability to explain complex quality and compliance topics to senior leaders, business partners, and cross-functional teams.
Strong portfolio management, transformation leadership, change management, stakeholder alignment, and prioritization skills, with ability to manage competing global priorities and drive measurable outcomes.
Ability to build consensus, navigate ambiguity, negotiate trade-offs, make risk-based decisions, and lead teams through complex organizational and process changes.
English proficiency, both oral and written.
Willingness to travel up to 20–30% as required.

Nice To Haves

Advanced degree.
Experience leading global or multi-regional Quality transformation, Deliver excellence, distribution network quality, transportation supplier oversight, or continuous improvement programs.
Experience with cold chain, controlled ambient, passive/active shipping systems, customer service, distribution operations, commercial customers, and global logistics service provider governance.
Quality Auditor, Six Sigma/Lean, Project Management, Supply Chain, GDP, or related certifications.

Responsibilities

Set the global Commercial Quality strategy, priorities, governance model, and operating principles for Deliver Quality Excellence, aligned with enterprise, segment, regional, and local expectations.
Lead, develop, and coach Transportation leaders responsible for Deliver Quality Excellence, supporting role clarity, accountability, consistent execution, talent development, and succession readiness.
Define and maintain global Quality requirements, standards, procedures, decision rights, RACIs, escalation pathways, and governance routines for transportation, temperature control, distribution quality, and related Deliver processes.
Provide strategic direction on implementing enterprise standards, segment procedures, global SOPs, and evolving regulatory expectations related to Deliver activities.
Establish harmonized global practices that enable consistent regional execution while recognizing market-specific regulatory, operational, and business requirements.
Partner with Commercial Quality Regional Heads to align global Deliver Quality Excellence priorities with regional business needs and market-specific risks.
Provide global Quality oversight for transportation lane and route qualification, shipping route verification, transportation risk assessments, lane mapping, transportation mode qualifications, network changes, and distribution model evolution.
Ensure consistent application of transportation and distribution temperature-control requirements, including cold chain, controlled ambient, active and passive shipping solutions, temperature monitoring, and temperature excursion management.
Oversee governance for validation and qualification documentation, Quality approvals, transportation solutions, temperature-controlled systems, carriers, lanes, control towers, 3PLs, and related Deliver processes.
Embed Quality leadership early in New Product Introductions, tech transfers, network redesign, tenders, business continuity events, control tower expansion, and transportation optimization initiatives.
Provide senior leadership for significant Deliver- and Transportation-related quality issues, including nonconformances, CAPAs, change controls, product impact assessments, delivery service issues, customer complaints, escalations, and remediation effectiveness checks.
Ensure robust risk-based decision making for temperature excursions, damage, contamination, losses, mis-deliveries, seal issues, and other Deliver quality events with potential product, patient, customer, or compliance impact.
Drive global inspection and audit readiness for Deliver and Transportation Quality, including Health Authority inspections, Notified Body audits, third-party audits, JJRC assessments, internal audits, and supplier audits.
Own the global Deliver Quality Excellence project portfolio and continuous improvement roadmap, ensuring prioritization, governance, measurable outcomes, and alignment with Global Commercial Quality objectives.
Establish global Deliver Quality metrics, dashboards, scorecards, trend analyses, Quality Review/QSMR inputs, executive updates, and management review content to support proactive risk management and performance improvement.
Lead simplification, harmonization, digital enablement, and process effectiveness initiatives across Deliver Quality processes.
Partner with senior Deliver, Supply Chain, Commercial Quality, Quality Systems, and regional leaders to identify opportunities to improve compliance, cycle time, cost, customer experience, and quality culture.
Build organizational capability in Handling, Storage, Transportation, and Distribution requirements by coaching employees, influencing cross-functional teams, and fostering accountability, inclusion, continuous improvement, and strong Quality leadership across markets and functions.

Benefits

Company consolidated retirement plan (pension) and savings plan (401(k)), subject to plan terms.
Eligibility to participate in the long-term incentive program.
Vacation: 120 hours per calendar year, subject to policy and date of hire.
Sick time: 40 hours per calendar year, with specified state-based amounts for Colorado and Washington residents.
Holiday pay, including floating holidays: 13 days per calendar year.
Work, Personal and Family Time: up to 40 hours per calendar year.
Parental Leave: 480 hours within one year of the birth, adoption, or foster care of a child.
Bereavement Leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year.
Caregiver Leave: 80 hours in a 52-week rolling period.
Volunteer Leave: 32 hours per calendar year.
Military Spouse Time-Off: 80 hours per calendar year.