Director, Global Content Production

Amgen • Thousand Oaks, CA

1d

About The Position

Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Requirements

• Doctorate degree and 4 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery OR Master’s degree and 7 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery OR Bachelor’s degree and 9 years of experience in global content production operations, content supply chain management, and digital/omnichannel content delivery

Nice To Haves

• Strong project and stakeholder management skills with a record of successful cross functional collaboration
• Proven ability to translate strategy into action through detailed implementation plans
• Strong analytical and organizational skills, with the ability to track executional performance and recommend improvements
• Exceptional communication skills—both written and verbal—to influence across levels
• Experience working with agencies, operations teams, and brand teams in matrixed environments
• Comfortable navigating ambiguity and leading change in evolving marketing environments
• Familiarity with life sciences or regulated industries

Responsibilities

• Lead a global team of production operations leaders across North America, Europe, and Asia responsible for production delivery and operational excellence.
• Establish the operating model, governance framework, and service levels for the Global Content Production organization.
• Build strategic partnerships across Content Excellence, Brand, Technology, Medical, Legal, Regulatory, and Commercial teams to align production capabilities with business needs.
• Develop organizational capabilities and talent, fostering a culture of accountability, operational excellence, and continuous improvement.
• Lead the delivery of thousands of content production projects annually across web, CRM, Veeva, print, localization, modular content, and omnichannel production services.
• Ensure efficient, compliant, and high-quality content delivery through standardized workflows, resource planning, and production controls.
• Drive operational consistency across regions, brands, and partners to improve speed, scalability, and stakeholder experience.
• Define and monitor KPIs related to production speed, quality, compliance, cost, content reuse, capacity utilization, and stakeholder satisfaction.
• Oversee a global ecosystem of production agencies, creative partners, localization providers, and content operations vendors supporting content delivery at scale.
• Manage production budgets, forecasting, and resource allocation to ensure cost-effective and efficient operations.
• Establish vendor performance frameworks and governance processes to ensure partners meet quality, service, and business expectations.
• Optimize external spend and partner performance while improving scalability and service delivery.
• Partner with Content Transformation and Technology teams to operationalize new production capabilities, workflows, and platforms.
• Drive adoption of automation, modular content, and AI-enabled production solutions that improve productivity, quality, speed, and scalability.
• Serve as a key business advocate for production technologies, helping maximize value realization from content supply chain and AI-enabled production platforms.
• Identify and scale GenAI and automation use cases that increase content throughput, improve content reuse, and support business growth without proportional increases in cost or resources.

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Ph.D. or professional degree