Director, Global Commercial Training
About The Position
The Director, Global Commercial Training is responsible for designing, delivering, and sustaining the commercial training programs that enable our global commercial teams to successfully sell our solutions—through consistent messaging, value‑based selling skills, and adoption of the Challenger sales model. This role will build and lead the training strategy aligned to Global Solutions Managers and the Director, Global Commercial Solutions, ensuring that commercial teams worldwide understand our solutions, our playbooks, and “how to win” with customers. They will also own and operationalize the global commercial onboarding program, creating a world‑class curriculum that accelerates readiness and productivity. The ideal candidate is a dynamic facilitator, thoughtful instructional designer, and structured program manager who excels at driving capability building in global, matrixed environments.
Requirements
- Bachelor’s degree in Business, Marketing, Learning & Development or a related field.
- At least 5 years of experience in sales training, commercial enablement, instructional design, or sales/marketing roles.
- Demonstrated experience designing and delivering sales or commercial training programs.
- Strong facilitation and presentation skills, with the ability to train across cultures and experience levels.
- Experience managing multiple simultaneous training projects in a global or matrixed environment.
- Ability to simplify complex content into engaging, practical learning experiences.
- Ability to travel 20-25% (domestic & international)
Nice To Haves
- Experience with the Challenger sales methodology or other value-based selling frameworks
- Certification in instructional design, sales training, or relevant methodologies.
- Experience developing onboarding or capability-building programs for commercial teams.
- Background in solution-based selling, downstream marketing, or commercial operations
Responsibilities
- Develop and deliver training that equips commercial teams to understand and effectively communicate the value of our global solutions.
- Translate solution playbooks into engaging, practical learning experiences and toolkits.
- Maintain and continually update solution training content as solutions evolve, new offerings launch, or competitive dynamics shift.
- Lead the global rollout and reinforcement of the Challenger commercial methodology, ensuring integration into everyday selling activities.
- Partner with Sales Excellence, regional sales leaders, and external vendors (as needed) to drive Challenger capability building.
- Create reinforcement tools, coaching guides, and manager enablement resources to embed Challenger behaviors long‑term.
- Design, build, and manage a comprehensive onboarding program for new commercial hires—covering solutions knowledge, core messaging, sales behaviors, process orientation, and tools.
- Create a consistent global curriculum while enabling localized adaptations in partnership with regional leaders.
- Establish clear milestones, competency benchmarks, and success metrics for onboarding effectiveness.
- Develop high-impact training modules, videos, facilitator guides, eLearning courses, and workshops using modern instructional design best practices.
- Ensure training content is simple, scalable, and aligned across products, solutions, and commercial processes.
- Incorporate adult learning principles and blended learning formats (virtual, on-demand, classroom).
- Facilitate interactive virtual and in‑person training sessions for commercial teams and leaders globally.
- Train-the-trainer development for regional or functional teams to expand training reach.
- Monitor engagement, effectiveness, and adoption through feedback, assessments, and performance data.
- Work closely with Global Commercial Solutions Managers, Sales Excellence, Product Marketing, Regional Commercial Leaders, and HR Learning teams.
- Ensure all training content aligns with solutions strategies, GTM plans, and commercial priorities.
- Act as the central point of coordination for commercial training initiatives worldwide.
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What This Job Offers
Job Type
Full-time
Career Level
Director
