Director, Fulfillment Network Optimization (Remote)

ezCater, Inc•Boston, MA

3d•$195,000 - $274,000•Remote

About The Position

As Director of Fulfillment Network Optimization, you will own the strategies and day-to-day operations that keep our fulfillment engine running reliably at scale. Reporting to the VP of Delivery & Fulfillment, you will sit at the intersection of delivery operations, data intelligence, and strategic partnership management — translating complex operational realities into innovative solutions that drive consistent, excellent experiences for our customers, caterers, and delivery partners. Our catering partners handle the majority of our deliveries. Our third-party delivery network, Dispatch, unlocks additional capacity that lets caterers take on more volume, gives customers access to more food options, and enables ezCater to extend its market-leading reliability. You will lead the strategy, relationships, and platform intelligence across both tracks — always with an eye toward network effects that drive scale, growth, and financial leverage.

Requirements

7-10 years of relevant delivery, logistics, or fulfillment operations experience, with demonstrated expertise in managing complex partner networks.
Strong relationship management and negotiation skills — you build trust quickly with both internal stakeholders and external commercial partners at all levels.
Proven data analytics skills and the ability to translate data into strategic action; comfortable with ambiguity and hypothesis-driven decision-making.
Experience mapping and innovating operational processes, with a bias toward automation, efficiency, and scalable systems.
Track record of leveraging cross-functional stakeholders to manage and execute high-impact, complex projects.
Technology orientation — comfortable working alongside Product & Engineering teams to shape platform capabilities, data integrations, and intelligent workflows.
Executive presence with excellent verbal and written communication skills; able to influence at the C-suite level.
The ability to thrive in a fast-paced and ambiguous environment.
Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

Responsibilities

Own end-to-end relationship management for our dispatch and self-delivery service provider network, managing the full partner lifecycle from onboarding and ramp through steady-state performance and sunset, as needed.
Drive growth-oriented performance through structured accountability frameworks and incentives designed to deliver best-in-class customer experiences.
Effectively balance and diversify capacity against demand across the network, identifying and closing coverage gaps while cultivating the network effects that unlock scale, growth, and financial leverage.
Negotiate and secure financially attractive commercial agreements with regional and national delivery organizations, representing ezCater’s interests in high-stakes partnership discussions.
Ensure data quality and uptime across delivery integrations, routing performance feedback to the right internal and external stakeholders to close loops and drive continuous improvement.
Develop and lead customer-facing delivery programs that require higher-level or specialized service, including Meal Program, Concierge, Corporate Accounts, and Channel Partners, supporting premium use cases and driving growth in strategic channels.
Build scalable, reliable solutions for high-touch and enterprise customers, ensuring that their delivery experience matches the elevated expectations of ezCater’s most important accounts.
Evaluate multiple layers of fulfillment data and translate findings into recommended monitoring frameworks, operational workflows, and actionable insights for both frontline and leadership teams.
Leverage network-wide performance visibility to continuously develop and test hypotheses, turning data patterns into experiments that produce measurable improvements.
Assess data quality gaps across fulfillment systems and guide the integration of new data sources that deepen network visibility and sharpen decision-making.
Surface and champion partner-specific opportunities to strengthen intelligence infrastructure — including driver feedback loops, photo AI, package counts, and equipment availability signals.
Set the overall delivery strategy: understand industry trends and translate them into a forward-looking plan that ensures catering and delivery partners consistently set the bar for reliable execution.
Continuously evolve our approach to meet customer needs — protecting ezCater’s market positioning through new strategic initiatives, fleet partnerships, and commercial deals that support network growth.
Establish clear, transparent success criteria for all partners so expectations are never ambiguous and partners are never surprised.
Drive rigorous analysis and project management to inform strategic decisions; understand and optimize the key levers that improve the delivery experience and core ezCater unit economics.
Measure the impact of every strategy you execute, using outcomes to fuel continuous improvement across the business.
Collaborate deeply with Customer & Restaurant Operations, Product & Engineering, Customer Service, and Growth teams — both as a consumer of their input and as a driver of insights they need to succeed.
Inspire your team to aim higher. Delivery is a demanding business; your leadership style will be the difference between a team that thrives under pressure and one that merely survives.

Benefits

Market competitive salary
stock options
12 paid holidays
flexible PTO
401K with ezCater match
health/dental/FSA
long-term disability insurance
mental health and family planning resources
remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and office
a tremendous amount of responsibility and autonomy
wicked awesome co-workers
employee meal program (and many more goodies) when you’re in our office
knowing that you helped transform the food for work space