Director Front Office

Montage International•Washington, DC

3d•$95,000 - $105,000•Onsite

About The Position

The Director of Front Office is responsible for managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.

Requirements

Three to five years of hotel management experience
Bachelor’s Degree required
Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur

Nice To Haves

Luxury hotel experience strongly preferred
Knowledge and experience in using Birchstreet

Responsibilities

Create, implement and execute department trainings, recruiting and innovative pre-shifts
Manage associate engagement, scheduling, payroll, counseling and quarterly department meetings
Create and implement profit and flow-through enhancing strategies and programs
Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts
Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
Analyze monthly P&L, develop strategies and enhance accuracy for long-term financial success
Lead by example; support the department operation and provide direct service to guests as needed
Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws.
Ensure all Human Resource standards and procedures are met on a daily basis.
Support the hotel's life-safety systems and be prepared at all times for emergency situations.