Director, Fraud Strategy – Digital Banking & Authentication

Barclays•Wilmington, NC

About The Position

The purpose of the role is to support the Risk Function in delivering its objective of safeguarding the bank's financial and operational stability by proactively identifying, assessing, mitigating, and monitoring risks across various business units and activities. This critical role leads Fraud Strategy for Barclays’s Digital Bank and customer authentication journeys for Credit Cards, Deposits and Loans products. The role holder will be the Accountable Executive for USCB Authentication policy while serving on the Global Authentication council. The role requires extensive collaboration with stakeholders across Fraud Operations, Product, Credit Risk, Business Development, Digital team, and Chief Controls Office.

Requirements

Direct experience with digital banking and consumer lending fraud landscape
Understand how to build the right controls for application and authentication processes.
Proven experience in building business cases and developing long-term roadmaps/plans
Strong communication skills and experience in influencing stakeholders
Experience in coaching and leading large teams comprising of senior analysts and people managers

Responsibilities

Development of strategic direction for risk, including the implementation of up-to-date methodologies and processes.
Management of the risk department, including oversight of risk colleagues and their performance, implementation of risk priorities and objectives, oversight of department efficiency and effectiveness.
Relationship management of risk stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third-party services.
Adherence to the Risk policy, standards and frameworks, and maintaining a robust control environment.
Manage a business function, providing significant input to function wide strategic initiatives.
Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide.
Manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business.
Lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally.
Train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
Escalate breaches of policies / procedure appropriately.
Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
Negotiate with and influence stakeholders at a senior level both internally and externally.
Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
Act as spokesperson for the function and business division.
Demonstrate leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
Development of end-to-end Fraud Strategy for Barclays US digital bank, including the implementation of capabilities and controls for customer application journey and post-book fraud management.
Development of Fraud authentication processes and policies for Barclays US consumer bank across all customer interaction channels.
Management of the risk department, which includes oversight of risk colleagues and their performance, implementation of risk priorities and objectives, and ensuring department efficiency and effectiveness.
Relationship management of risk stakeholders, including identifying relevant stakeholders and maintaining the quality of external third-party services.
Adherence to the Risk policy, standards, and frameworks, while maintaining a robust control environment.