Director, Fraud Strategy - Alloy Authentication
About The Position
USAA is seeking a Director of Fraud Strategy for Authentication and Member Identity and Access Management to lead authentication data strategy and Alloy MIAM defense initiatives. The role develops authentication analytics, strategies, and rules, and leads the migration from legacy systems to the Alloy platform. It oversees the project lifecycle, including UAT and strategy implementation, and supports data pass-down to Actimize for downstream rule development and integration with the Snowflake silver layer. The Director leads a team focused on executing fraud strategy, develops and adjusts strategic plans, monitors emerging fraud risks, and ensures fraud detection and case-management systems support effective alert generation. The role also manages recruiting, development, retention, coaching, performance, and other people-management activities, while ensuring business risks are identified and controlled in accordance with risk and compliance policies. The position is remote eligible in the continental U.S. with occasional business travel. Employees residing within 60 miles of a USAA office are expected to work on-site four days per week. Relocation assistance is not available.
Requirements
- Bachelor's degree, or four years of relevant education and/or experience.
- Eight years of experience in financial crimes involving stakeholder consultation, needs assessment, requirements translation, and prescription of technology solutions.
- Three years of direct team lead or management experience.
- Expert experience developing and implementing policies, processes, and procedures for fraud initiatives that advance fraud strategy and analytical capabilities.
- Comprehensive understanding of gathering business requirements and applying business rules to recommend technology solutions.
- Knowledge of data analysis tools, data visualization, SQL query and procedure development, SAS, BI tools or other analysis software, and relevant industry data and methods.
- Extensive knowledge of banking laws and regulations related to money movement and/or payments, including Reg E, Reg CC, UDAAP, FACTA, and Reg Z.
- Strong written and verbal communication skills.
- Extensive experience collaborating with stakeholders, influencing decisions, and managing work to achieve strategic goals.
Nice To Haves
- Proven experience leading end-to-end platform migrations, especially moving legacy authentication systems into Alloy, including UAT and rule strategy development.
- Deep proficiency in SQL and SAS for complex data analysis, with experience designing analytics architectures and data pipelines into cloud environments such as the Snowflake silver layer.
- Demonstrated success developing and implementing account takeover mitigation strategies and authentication rules; hands-on experience integrating data flows into Actimize is preferred.
- Ability to connect authentication data, strategy development, and downstream platform execution from Alloy to Actimize while ensuring data integrity and rule performance.
Responsibilities
- Develop and implement policies, processes, and procedures for fraud initiatives aligned with company strategy, business objectives, and risk appetite.
- Lead a team responsible for executing the fraud strategic plan and supporting short- and long-term business growth.
- Develop and monitor strategic plans, identify opportunities, and adjust plans as conditions change.
- Collaborate with analytical leaders and direct reports to develop an actionable strategic plan for a defined Financial Crimes focus area.
- Monitor industry trends and emerging fraud risks, adapting strategy and communicating and implementing business plans in alignment with company goals.
- Anticipate fraud trends and opportunities, develop solutions, and make operational business recommendations and decisions.
- Work within fraud case-management and detection systems to ensure effective alert generation.
- Lead recruiting, employee development, retention, coaching, performance management, and other managerial activities for the assigned team.
- Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- Lead authentication data strategy and Alloy MIAM defense initiatives, including migration from legacy systems into Alloy.
- Oversee UAT, strategy implementation, and data pass-down to Actimize for downstream rule development and analytics integration with the Snowflake silver layer.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) and pension.
- Life insurance.
- Parental benefits.
- Adoption assistance.
- Paid time off and paid holidays.
- 16 paid volunteer hours.
- Wellness programs.
- Career path planning and continuing education.
- Employees may be eligible for pay incentives based on corporate and individual performance and at the discretion of the USAA Board of Directors.
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What This Job Offers
Job Type
Full-time
Career Level
Director
