Director Fraud Risk Management

Coinstar • Bellevue, WA

18h • Hybrid

About The Position

The Director of Fraud Risk Management is responsible for building and overseeing all aspects of Coinstar’s fraud, scam, and risk governance framework and program. This role leads the end-to-end development, validation, and execution of controls across fraud prevention, transaction monitoring, identity and access management, funds oversight, investigations, and analytics.

Requirements

• Bachelor's Degree required.
• 10+ years in fraud risk management, scam prevention, or financial crime, required in a FinTech or digital banking environment.
• Demonstrated experience with complex fraud systems, identity verification providers, and investigative tools in a FinTech or digital banking environment.
• Mastery-level understanding of fraud prevention strategies, scam methodologies, KYC/AML controls, and transaction monitoring.
• Proven ability to manage third-party risk vendors, negotiate contracts, and lead cross-functional initiatives.
• Strong relationship, interpersonal and leadership skills.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to effectively communicate changes, overcome resistance, build commitment, and prepare and support those affected by change.

Nice To Haves

• Certifications such as CFE, CAMS, or CRCM a plus.

Responsibilities

• Develop and evolve a robust fraud and risk governance framework aligned with regulatory expectations, industry best practices and business objectives.
• Lead strategic planning and continuous improvement of fraud mitigation controls and response protocols.
• Build cross-functional governance across multiple internal teams.
• Influence product and business roadmaps by embedding fraud risk considerations from design to deployment.
• Serve as escalation point for all business-critical issues.
• Proactively conduct end-to-end fraud, scam and risk assessments across products and the customer journey.
• Identify control gaps and implement targeted risk mitigation strategies.
• Ensure KYC compliance across products.
• Manage funds-out controls, chargebacks, and account restrictions to reduce fraud impact.
• Set fraud risk reduction goals, KPIs, and performance tracking metrics.
• Design and implement transaction monitoring systems in consultation with stakeholders.
• Create executive dashboards, operational metrics, and regulatory reports on fraud, scam and risk activity, and loss prevention.
• Drive end-to-end processes for alert review, case management, and SAR referrals.
• Oversee case investigations involving complex fraud, scams and collusion events.
• Oversee subpoena response, including the coordination internal investigative documentation and interactions with law enforcement.
• Develop policies and response protocols for high-profile or escalated fraud incidents.

Benefits

• Three outstanding medical plans to choose from, along with dental and vision insurance, Short- and Long-Term Disability Insurance, and Life Insurance.
• Traditional and Roth 401(k) plans with a company-match that immediately vests.
• PTO accruals begin at 18 days per year, plus 10 company holidays and 2 floating holidays annually.
• Paid parental and adoption leave.
• A generous Corporate Matched Giving plan and an Employee Assistance Program.
• Casual and flexible work environment with work from home options.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 501-1,000 employees