Director - Franchise Operations
About The Position
At JETSET Pilates Franchising, we pioneer a unique franchise model in the fitness industry, offering Modern Pilates classes and a curated selection of fitness-related products. Our business model is centered on establishing a strong brand image, cultivating exceptional relationships with franchisees, and delivering outstanding client services. We operate in a dynamic, fast-paced startup environment where adaptability and innovation are crucial for success. The Director of Franchise Operations turns JETSET’s strategic vision into consistent, profitable results across the franchise network. As JETSET scales, departmental support models create fragmentation: franchisees experience multiple handoffs, unclear accountability, inconsistent cadence, and weak feedback loops. The DFO resolves this by operating the Dallas Regional Training and Support Center (RTSC) as a performance hub, aligning training programs, field services, and launch execution into one regional operating system with clear owners, SLAs, KPIs, and escalation paths. Acting as the bridge between strategy and field execution, the Director drives operational readiness, strengthens franchisee performance, and ensures that new initiatives land successfully at the studio level.
Requirements
- Operational & Leadership Experience 8–12+ years of experience in multi-unit, franchise, or field operations leadership
- Direct experience owning regional performance outcomes across distributed locations
- Proven ability to implement standardized operating systems across multiple operators
- Experience leading cross-functional pods (training, field ops, launch, marketing execution)
- Comfortable enforcing standards and making hard stop/go decisions tied to objective KPIs
- Demonstrated success in turning underperformance into measurable operational improvement
- Performance & Systems Discipline Strong scorecard operator, experienced in running KPIs, dashboards, and structured operating reviews
- Experience owning launch governance, readiness gates, and post-opening ramp stabilization
- Ability to diagnose root causes across staffing, training, marketing execution, and operational compliance
- Experience building and enforcing SLAs across internal teams
- Strong escalation management and remediation planning experience
Responsibilities
- Regional performance ownership (the “scorecard owner”)
- Regional Training and Support Center operating cadence + field orchestration (the “quarterback”)
- Readiness gates, SLAs, and enforcement (the “standards enforcer”)
- Launch execution outcomes (the “predictability builder”)
- Franchise relationship leadership + escalation ownership (the “steady hand”)
- Team leadership, productivity, and capacity planning (the “GM of people and output”)
- Closed-loop learning (the “field feedback engine”)
Benefits
- Competitive compensation, performance-based incentives, and growth opportunities.
- 75% contribution to a comprehensive individual health plan, plus dental, vision, life, and pet insurance options
- Up to 4% match to 401(k) plan
- Flexible fitness & wellness membership
- Paid time off and company holidays
- A culture that values innovation, ownership, and excellence
- Exposure to franchise legal, compliance, and governance frameworks
- Deep partnership with Marketing, Product & Talent, Finance, and Real Estate
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
