Director, Foundations Projects

Nextpower•Fremont, CA

1d•Hybrid

About The Position

The Director, Foundations Projects position at Nextpower's Fremont, CA office involves a hybrid work schedule (4 days onsite, 1 day off-site). This role entails overseeing a team of Project Managers and Sr. Project Managers, ensuring they provide best-in-class service to their assigned customers. The Director is responsible for ensuring safety protocols on project sites and managing customer accounts and projects from procurement through commissioning, including providing technical support and maintaining customer satisfaction. Key aspects also include managing customer accounts, project teams, overseeing project finances, coordinating logistics, and acting as an advocate for customer needs within the company.

Requirements

Minimum 10+ years of combined Project Manager and Sr. Project Manager experience gained in energy, construction, mining, oil & gas fields
Bachelor’s Degree in Mechanical Engineering or equivalent experience required
Strong project management skills and qualifications
Ability to manage direct reports with a high degree of professionalism
Excellent customer service skills
Experience interfacing with supply chain procurement and logistics
Experience in and talent for dealing with customer support and O&M issues
Excellent verbal and written communication skills
Demonstrated leadership capabilities
Passion for solar or renewable energy
Strong knowledge of PV technology and its applications

Nice To Haves

Hands-on experience with photovoltaic tracking solar systems a plus.

Responsibilities

Responsible for your own safety, and shared responsibility for the safety of all Nextpower staff, contractors, and visitors to your project sites.
Read, understand, and comply with NEXTracker company policies and procedures as outlined from time to time
Responsible for managing whole customer accounts or groups of Projects from PO to Commissioning and taking ownership of all aspects of these Projects
Responsible for managing 5 or more direct reports to effectively manage an entire team of Project Managers and Sr. Project Managers
Responsible for overseeing the success and development of direct reports
Provides technical support for Nextpower customers, ensuring a best-in-class customer experience and providing product and systems expertise to the customer
Develop and maintain technical understanding of PV solar tracking systems and associated tools
Ensure a strong customer care experience and be able to effectively communicate resolutions for customer issues
Coordinate the ordering of tools for the Projects and ensuring availability of tools and training for the Projects
Manage Project P&L including revenue forecasting, invoicing, cash flow and cost management
Provide customer field support for installation and quality control, including driving resolution to quality issues by Non-Conformance Report and Construction Deviation Report processes
Coordinate and drive the successful on-time delivery of all products needed from PO to delivery, liaising with Design Engineering, Supply, Logistics, freight forwarders and the customers.
Establish, measure and report key performance indicators for customer care to drive behavior and performance
Play a key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessment and feedback
Supports product development, sales, and marketing as requested
Internal customer voice, an advocate for the customer within Nextpower