Director, Specialist Projects

MTM Transit•Indianapolis, IN

3d•$120,000 - $140,000

About The Position

What will your job look like? The Director, Specialist Projects serves as an operational leader responsible for delivering high-quality, cost-effective transportation services across multiple locations through close collaboration with operations teams, corporate support functions, and transportation providers. This role acts as the primary internal liaison between departments and clients, ensuring full contractual compliance, strong partnerships, and consistent service excellence at each assigned location. This role requires 70% + travel. What you’ll do: Division Implementation Lead and coordinate all activities required for successful division start-up, including staffing, administration, safety, maintenance, and training Serve as a primary point of contact with clients, local leadership, and internal support teams to ensure alignment and readiness Ensure divisions are appropriately staffed, fully trained, and operationally prepared prior to go-live Maintain contractual and regulatory compliance throughout the implementation process Deliver a high-quality, service‐first operational launch, ensuring excellence from day one Floating coverage Provide interim General Manager leadership at assigned divisions, assuming full accountability for operational performance until a permanent leader is in place Visit divisions requiring additional support to assess needs, provide hands-on guidance, and implement best practices Support assigned locations in improving service delivery, client satisfaction, and financial results through targeted operational interventions Special Projects Partner with the COO on process improvement initiatives and enterprise-wide rollouts of new programs and operational enhancements Maintain visibility into planned and active projects, proactively communicating impacts, risks, and progress to key business stakeholders Support change management efforts to ensure initiatives are effectively adopted across divisions Operational Expertise & Compliance Maintain deep working knowledge of MTM Transit departments, policies, and compliance programs Serve as an operational subject matter expert for Trapeze, Reveal, Eco Lane, and other routing, scheduling, dispatching, and reporting systems Provide timely, solutions-oriented support for operational questions and escalations related to MTM Transit Develop and maintain a strong understanding of ridership and service policies to support smooth, reliable transportation services Client Partnership & Safety Leadership Promote and model a strong “Safety First” culture with clients, leaders, and frontline staff Act as a trusted liaison between MTM Transit and clients, addressing concerns proactively and resolving issues efficiently to maintain strong partnerships Ensure consistent, transparent communication with clients and internal stakeholders to support long-term operational success What you’ll need: Experience, Education & Certifications: High School Diploma or G.E.D Bachelor’s Degree (or equivalent combination of education and experience) in a related field 6+ years of experience in transit management with expertise in Fixed Route from larger systems 3+ years’ experience in Mobility Management, preferably managing a larger location, or 4+ years’ experience in a Business Development role within the Paratransit or livery industries Previous management experience in the Paratransit or livery industries Prior contract and/or project management experience Must possess a valid current driver’s license Skills: Must possess excellent interpersonal skills and ability to work with a variety of people and job positions Required to have capabilities as it relates to data analytics Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines Extensive knowledge of Trapeze transit routing system Extensive analytical and proven data collection methods Exceptional interpretation and problem-solving skills Ability to schedule, organize and prioritize multiple tasks Extensive knowledge of budget and cost analysis Ability to evaluate and resolve problems and issues in a constructive manner Moderate to advanced computer skills Ability to maintain high level of confidentiality Monitor performance of direct reports and provide coaching and guidance Regular attendance is required Ability to establish key processes and procedures Thorough knowledge of ADA, DOT, FTA regulations Proven experience in operations and management of staff Proven experience supervising and monitoring the delivery of contractual services What’s in it for you: Health and Life Insurance Plans Dental and Vision Plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Casual Dress Environment Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Salary Min: $120,000 Salary Max: $140,000 This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process. Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture. #MTMTransit About Us MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals: - Respect Individuals - Collaborate to Innovate - Deliver Value - Align with Clients - Act with Integrity Your Potential. Our Mission. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. With consistent Top Workplace and Best Place to Work awards, plus honors for Healthiest Employers, Diversity and Inclusion, Women in Leadership, and top-tier training programs, we’re recognized for creating a culture that empowers you to thrive, innovate, and lead with impact. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team. Don't see your dream job listed? No problem! Introduce yourself by completing this form with your contact information and resume. We’ll keep your details on hand and reach out if a great opportunity opens up that matches your experience. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible. Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Education Reimbursement

Requirements

High School Diploma or G.E.D
Bachelor’s Degree (or equivalent combination of education and experience) in a related field
6+ years of experience in transit management with expertise in Fixed Route from larger systems
3+ years’ experience in Mobility Management, preferably managing a larger location, or 4+ years’ experience in a Business Development role within the Paratransit or livery industries
Previous management experience in the Paratransit or livery industries
Prior contract and/or project management experience
Must possess a valid current driver’s license
Must possess excellent interpersonal skills and ability to work with a variety of people and job positions
Required to have capabilities as it relates to data analytics
Ability to acquire in-depth knowledge of MTM Transit operations, company policies, and guidelines
Extensive knowledge of Trapeze transit routing system
Extensive analytical and proven data collection methods
Exceptional interpretation and problem-solving skills
Ability to schedule, organize and prioritize multiple tasks
Extensive knowledge of budget and cost analysis
Ability to evaluate and resolve problems and issues in a constructive manner
Moderate to advanced computer skills
Ability to maintain high level of confidentiality
Monitor performance of direct reports and provide coaching and guidance
Regular attendance is required
Ability to establish key processes and procedures
Thorough knowledge of ADA, DOT, FTA regulations
Proven experience in operations and management of staff
Proven experience supervising and monitoring the delivery of contractual services

Responsibilities

Division Implementation Lead and coordinate all activities required for successful division start-up, including staffing, administration, safety, maintenance, and training
Serve as a primary point of contact with clients, local leadership, and internal support teams to ensure alignment and readiness
Ensure divisions are appropriately staffed, fully trained, and operationally prepared prior to go-live
Maintain contractual and regulatory compliance throughout the implementation process
Deliver a high-quality, service‐first operational launch, ensuring excellence from day one
Provide interim General Manager leadership at assigned divisions, assuming full accountability for operational performance until a permanent leader is in place
Visit divisions requiring additional support to assess needs, provide hands-on guidance, and implement best practices
Support assigned locations in improving service delivery, client satisfaction, and financial results through targeted operational interventions
Partner with the COO on process improvement initiatives and enterprise-wide rollouts of new programs and operational enhancements
Maintain visibility into planned and active projects, proactively communicating impacts, risks, and progress to key business stakeholders
Support change management efforts to ensure initiatives are effectively adopted across divisions
Maintain deep working knowledge of MTM Transit departments, policies, and compliance programs
Serve as an operational subject matter expert for Trapeze, Reveal, Eco Lane, and other routing, scheduling, dispatching, and reporting systems
Provide timely, solutions-oriented support for operational questions and escalations related to MTM Transit
Develop and maintain a strong understanding of ridership and service policies to support smooth, reliable transportation services
Promote and model a strong “Safety First” culture with clients, leaders, and frontline staff
Act as a trusted liaison between MTM Transit and clients, addressing concerns proactively and resolving issues efficiently to maintain strong partnerships
Ensure consistent, transparent communication with clients and internal stakeholders to support long-term operational success