Director, Foundation Project Service Office

Children’s Hospital of Philadelphia•Philadelphia, PA

1d•$117,900 - $156,300•Hybrid

About The Position

This role provides strategic support and operational leadership for key project work within CHOP Foundation. Positioned as a capacity multiplier, facilitator, and coordination hub for select projects, the PSO enables Foundation leaders to focus on strategy, decisions, and outcomes. Within a defined portfolio, the PSO provides process and project management support, surfaces risks, elevates prioritization needs across competing demands, and manages and optimizes Workfront, Foundation's project management system.

Requirements

Bachelor's Degree Required
At least seven (7) years of project management experience Required
At least three (3) years of leadership, management or supervisory experience Required
Expert proficiency in project management
Advanced proficiency with work & project management software platforms (Adobe Workfront)
Expert knowledge of Project Management Body of Knowledge guidelines (PMBOK)
Advanced knowledge of healthcare / research operations and systems
Substantial knowledge of risk management principles
Substantial knowledge of change management principles
Excellent verbal and written communications skills
Excellent critical thinking / problem-solving skills
Excellent customer service skills
Excellent time management skills
Excellent organizational skills
Excellent presentation skills
Excellent analytical skills
Strong leadership skills
Solid strategic planning skills
Ability to collaborate with stakeholders at all levels
Ability to influence others to accomplish tasks outside of the direct span of control
Ability to work independently with minimal supervision

Nice To Haves

At least nine (9) years of project management experience Preferred
At least five (5) years of leadership, management or supervisory experience Preferred
At least five (5) years of related experience in a healthcare, academic, medical center, business development or fundraising environment Preferred
Project Management Certification (PMP) - Project Management Institute (PMI) - upon hire - Preferred
Lean Six Sigma Green Belt (LSSGB) - American Society for Quality (ASQ) - upon hire - Preferred
Six Sigma Green Belt (CSSGB) - American Society for Quality (ASQ) - upon hire - Preferred
Six Sigma Black Belt (CSSBB) - American Society for Quality (ASQ) - upon hire - Preferred
Certified Change Practitioner - Prosci Inc - upon hire - Preferred
Change Management Certification - Association of Change Management Professionals (ACMP) - upon hire - Preferred

Responsibilities

Advance the introduction of the PSO aligned to strategic and annual planning priorities
Coordinate the Strategic and Annual Plan processes with Foundation stakeholders
Build rapport with Foundation leaders and understand their priorities to translate goals into actionable, well‑sequenced initiatives with clear outcomes, dependencies, and milestones
Position the PSO as a facilitator and enabler, not a decision‑maker or gatekeeper, reinforcing clarity between authority and accountability
Oversee management and optimization of the Workfront system, aligning fit and practices with user needs and rolling out new functionality to enhance staff productivity
Oversee a portfolio of cross‑team, enterprise, and operational initiatives
Ensure consistent project intake, prioritization, sequencing, and reporting practices within the PSO portfolio
Proactively identify and escalate risks, dependencies, and resource conflicts; recommend adjustments to scope, timing, or resourcing to protect outcomes
Provide visibility through concise, decision‑ready reporting used by leaders in active decision‑making forums
Lead targeted process improvement efforts where friction exists for interconnected functions
Introduce standards, tools, and templates where it makes sense to improve Foundation practices, prioritizing practical solutions that staff can readily adopt
Directly manage and develop a team of five, skilled in process, project, and change management methods
Set clear expectations, roles, and success measures for the PSO, ensuring consistency of approach while allowing flexibility by initiative
Foster a culture of partnership, transparency, and continuous improvement within the PSO
Leverage existing certifications and expertise (e.g., PMP, Prosci, Six Sigma) while guiding consistent application across the team
Lead change management efforts associated with PSO’s introduction and ongoing maturity
Build strong relationships with key leaders to ensure PSO is a valuable addition/complement to work, avoiding administrative burden and overlap
Address resistance and anxiety created by increased visibility, prioritization, and tradeoffs with diplomacy, clarity, and data
Evaluate effectiveness, including user-feedback gathering, to improve PSO effectiveness and to scale PSO’s project portfolio