Director, Food Safety & Quality Systems

McDonald's Corporation•Chicago, IL

About The Position

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements. Department OverviewThe U.S. Food Safety & Quality Systems Team is part of the North America Supply Chain function that enables the McDonald’s System to connect customers with food they love and trust. The role requires systems thinking, strong communication, and a partnership mindset to deliver integrated solutions, build trust cross-functionally, and work closely with internal teams, suppliers, distributors, operators, and global partners. Primary responsibilities include:

Requirements

The required characteristics and skills of individual in the role include the ability to: build trust and credibility as a valued business partner;
assess supply chain risks and develop mitigation plans,
influence and proactively manage stakeholder expectations through effective communication including delivery of insights through clear storytelling;
effectively leverage subject matter expertise in support of others and business objectives;
leverage data, analytics, and digital tools;
incorporate learnings obtained through external networking and benchmarking to drive continuous improvement
A track record of building relationships and effectively collaborating with suppliers, cross-functional partners, operators (franchisees) and industry
Demonstrated passion and commitment to coaching and developing others
10+ years of food safety and quality program management experience; specific experience in restaurant food safety, quality systems and/or sanitation/hygiene a plus
Bachelor’s degree required; advanced degree in relevant field of study preferred - e.g., food science, animal science, food safety, environmental health

Responsibilities

Lead U.S. FSQS Supplier and Distributor Performance strategic planning across the U.S. Supply Chain, leveraging data, digital tools, and systems thinking to proactively manage risk, prioritize actions, and protect the brand.
Lead realization of USFSQS Supplier and Distributor Goals & KPIs via collaboration with team, business and oversight of internal and 3rd party/external resources
Mentor, coach and support People Development and foster an environment where everyone has equal opportunity to succeed
Define and lead Prioritization, Agility & Consistency processes and ways of working, focusing on Driving Results and Outcomes most meaningful across the supplier and distributor network today and for tomorrow (future-proofing)
Identify and assess US Supplier and Distributor food safety, quality and other applicable brand reputational gaps and risks against McDonald’s expectations
Set and lead the strategy development and prioritization of supplier and distributor level actions to capitalize on opportunities and/or protect the brand
Manage resourcing plan (including 3rd party and supplier resources such as Tech Teams, Councils, etc.) and oversee the team in building supplier/vendor FSQS management tools that enable consistency and accountability
Strengthen and establish (where needed) + up-version verification and validation processes to ensure current and ongoing compliance to McDonald’s expectations (e.g. SQMS, AH&W Commitments)
Collaborate across 3LS, maximizing impact as a member of the U.S Supply Chain Director team and across the US and GSC/global business to influence change, proactively manage issues and improve food safety, quality, AH&W, and overall supplier and distributor performance
Champion the use of digital tools, analytics, and AI-enabled insights to strengthen supplier and distributor performance monitoring and accountability while continuously improving consistency, transparency, and speed to decision making
Benchmark within and outside of the system, sharing the McDonald’s story, partner and collaborate on industry issues, to identify and integrate best-in-class practices, and driving FSQS excellence across US Suppliers and Distributors