Director, Food & Beverage

SeaWorld•Tampa, FL

5d•Onsite

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! In this role you’ll deliver exceptional guest experiences by ensuring that managers and supervisors consistently execute the F&B operations plan. You’ll coach managers and supervisors to effectively handle guest issues while ensuring adherence to health and safety protocols. You’ll set the tone for excellence and hold managers accountable. We’re looking to you to inspire, motivate, educate and train an outstanding team. You will also: Manage operations and staff in a wide variety of outlets Manage all health and safety protocols, including training management and supervisors Coach Ambassadors to positively and enthusiastically greet and welcome guests Coach Ambassadors to provide guests with information on products being offered Ensure management and supervisors engage with guests and monitor satisfaction Monitor guest experiences and handle situations in a timely manner Ensure staff maintains a clean working environment Support the F&B management with advanced food and beverage training Manage labor and other costs Collaborate closely with the VP of Revenue to ensure maximum profitability

Requirements

A minimum of five years of management experience in a high-volume food and beverage establishment
Three years of director-level experience in a high-volume, multi-outlet environment preferred
Experience working in a theme park atmosphere serving international guests highly desirable
Flexible and solution-driven with strong organizational, multi-tasking and time management skills
Outstanding communication and interpersonal abilities
Proven supervisory skills
Strong and consistent customer service orientation
Knowledge of theme parks or similar multi-outlet venues
Understanding of the P&L process, including labor costs

Nice To Haves

Current food & beverage safety certifications a plus

Responsibilities

Manage operations and staff in a wide variety of outlets
Manage all health and safety protocols, including training management and supervisors
Coach Ambassadors to positively and enthusiastically greet and welcome guests
Coach Ambassadors to provide guests with information on products being offered
Ensure management and supervisors engage with guests and monitor satisfaction
Monitor guest experiences and handle situations in a timely manner
Ensure staff maintains a clean working environment
Support the F&B management with advanced food and beverage training
Manage labor and other costs
Collaborate closely with the VP of Revenue to ensure maximum profitability