Director, Food and Beverage

Canucks Sports & Entertainment (CSE)•Abbotsford, BC

17h•Onsite

About The Position

The Director, Food & Beverage oversees and manages the arena’s team and backstage catering as well as venue concession operations including premium clubs/suites, concourse bars, kiosks, stands, and hawking. This role is responsible for inventory control standards, compliance with alcohol service policies, safety, guest service, and employee training and supervision. This hands-on leader is tasked with leading the Hospitality management team to create and deliver a best-in-class quick service culinary experience for fans and customers of Rogers Forum.

Requirements

At least 5-7 years of leadership experience in the Food & Beverage industry
Bachelor’s degree in Business or Hospitality, or an equivalent combination of education and experience
Strong business acumen with a proven ability to provide insightful industry leading, best in class outcomes to perpetuate growth, driving positive results and aligning with business goals in a related environment
An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level
Committed to a high level of quality, with a strong record of streamlining operations and improving service
Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high-quality food and beverage service
Outstanding fiscal management skills, including financial analysis, budget creation, forecasting, labor and inventory control, and P & L oversight
A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience, driving customer satisfaction and loyalty
Excellent problem-solving skills, including the ability to analyze current business problems and implement recommended solutions.
Superior interpersonal, communication, and conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
Ability to handle conflicting deadlines and prioritize
Proficient computer skills including Microsoft Office programs
As we are an event-based business, it is essential to have the flexibility to work evenings, weekends, and holidays

Nice To Haves

Experience in a high-volume sports and entertainment venue or related environment is an asset

Responsibilities

Drive strategic and innovative initiatives in Food & Beverage offerings
Deliver superior customer service, creating best in fan experiences through continuous leadership and coaching of Management and Supervisory teams
Build, manage, and leverages client relationships and business partnerships (visiting AHL teams as well as Live Nation, AEG, etc.)
Ensure relevant Corporate Partnership commitments are upheld from a food & beverage standpoint
Responsible for the accuracy and timeliness of nightly food and beverage sales reconciliation and monthly inventory reporting
Ensure staffing levels are appropriate for projected levels of business within budget parameters
Proactively monitor all event activity to ensure proper planning and execution for events
Leverage current trends in the food and beverage industry in order to recommend food and beverage business development strategies
Develop, implement, and update food and beverage policies and procedures that align with the department’s vision
Deliver superior customer service, creating best in fan experiences through continuous leadership and coaching of food and beverage employees
Ensure compliance with all related regulations pertaining to health and safety i.e., alcohol serving, safety, and food handling
Partners with culinary leadership to ensure high standards, cleanliness, and quality.
Serve as a committed and responsible member of the Abbotsford Senior Leadership Team, contributing to the strategic planning process