Director Food and Beverage

Four Winds Casinos Career Site•South Bend, IN

21h

About The Position

Responsible for the successful overall coordination, administration, and direction of all food and beverage activities on the property, aligned with the organization’s mission and objectives and in accordance with policies and procedures, gaming regulations, and alcohol beverage control requirements. The Director works with the Vice President of Food and Beverage to develop departmental strategy, objectives, policies, and performance standards; participates in marketing planning to attract casino guests; and ensures compliance with applicable laws. The role oversees food and beverage personnel processes in coordination with the Executive Chef and Human Resources, guides venue and beverage managers, monitors guest alcohol consumption, communicates policies through staff meetings, and participates in special projects. The Director establishes performance and profit objectives, reviews departmental reports and records, and works with marketing and hosts to prioritize service. The position directly supervises Restaurant and Beverage Managers and indirectly supervises Food and Beverage Operations employees. It promotes guest enjoyment, respectful and open communication, employee development, and retention.

Requirements

Bachelor’s degree in hotel and restaurant management or a related area, or five to seven years of related experience and/or training, or an equivalent combination of education and experience.
At least six years of food and beverage management experience with progressive supervisory or managerial responsibilities.
Excellent communication, organizational, and analytical skills.
Appropriate licenses as required, including a Level 2 Gaming License.
ServSafe certification or ability to become certified.
Knowledge of HACCP standards.
Knowledge of Point-of-Sale systems.
Knowledge of wines and mixology.
Knowledge of liquor dispensement systems.
Ability to read, analyze, and interpret complex technical, financial, and legal documents.
Ability to write effective letters, memos, speeches, and articles for publication.
Ability to respond to inquiries or complaints from staff, guests, regulatory agencies, and members of the business community.
Ability to communicate effectively one-on-one and in small and large groups, and to present information to top management and public groups.
Ability to perform arithmetic using whole numbers, fractions, and decimals, and work with probability and statistical inference concepts.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and work with abstract and concrete variables.
Ability to meet the position’s physical demands, including regularly talking or hearing, standing, walking, sitting, and handling or feeling objects, tools, or controls; occasional reaching, climbing, balancing, stooping, kneeling, crouching, or crawling; and required vision abilities.

Responsibilities

Coordinate, administer, and direct food and beverage activities across the property.
Assist the Vice President of Food and Beverage in developing and implementing departmental organization strategy and objectives for growth and expansion.
Formulate, administer, and enforce departmental policies and performance standards.
Participate in setting marketing policies and goals to attract casino guests.
Ensure departmental compliance with applicable federal and state laws governing food and beverage.
Confer with the Vice President of Food and Beverage and Human Resources about property-wide and departmental employee concerns and potential solutions.
Coordinate food and beverage recruitment, interviewing, testing, selection, orientation, transfers, promotions, and terminations with the Executive Chef, in accordance with policy and applicable laws.
Review and approve, as appropriate, personnel recommendations involving hiring, transfer, suspension, layoff, recall, promotion, discharge, evaluation, assignment, rewards, or discipline.
Set priorities for venue and beverage managers and supervisors and provide guidance and assistance.
Maintain professional grooming and appearance and serve as a role model under established policy.
Monitor guest alcohol consumption and respond accordingly.
Conduct staff meetings with venue and beverage managers to communicate policies and procedures to employees.
Participate in special projects requested by the Vice President of Food and Beverage and/or casino management.
Establish short- and long-term performance and profit objectives.
Review departmental reports and address potential conflicts or misinformation.
Ensure a high level of service and satisfaction in food and beverage operations throughout the property.
Maintain accurate and thorough departmental records and reports.
Maintain rapport with marketing and hosts to help prioritize service.
Promote an enjoyable atmosphere for casino guests, mutual respect and integrity among employees, open discussion of ideas and concerns, conflict resolution, and employee training and development.
Directly supervise Restaurant and Beverage Managers and indirectly supervise Food and Beverage Operations employees.