Director, Food and Beverage Operations

Royal Caribbean Cruises Ltd•Miami, FL

3d•Onsite

About The Position

The Royal Caribbean Group’s Celebrity Cruises brand has an exciting career opportunity for a full-time Director, Food and Beverage Operations on the Hotel Operations Team reporting to the VP, Food and Beverage Operations. The position is onsite and based in Miami, Florida. The Hotel Operations Team at Royal Caribbean Group oversees the end-to-end onboard and shoreside hotel experience across the fleet. The team sets operational standards and partners with culinary, housekeeping, entertainment, and guest services to ensure safe, efficient, and exceptional service delivery, driving consistency, quality, and continuous improvement while bringing the brand promise to life and enhancing guest satisfaction.

Requirements

12+ years of restaurant or related senior management experience, preferably in high-volume 4- or 5-star resorts, cruise lines, hotels, restaurants, or food service facilities.
Proven leadership and food and beverage management abilities.
Proven strategic business management knowledge and skills, including financial, product, quality assurance, human resources, and analytical skills.
Highly effective communication and interpersonal skills, both verbally and in writing.

Responsibilities

Overseeing the Food and Beverage operations performance and Restaurant operations within Celebrity Cruises, with a focus on enhancing guest satisfaction, driving revenue growth, ensuring operational excellence, developing future leaders, managing large-scale projects, ensuring compliance with sanitation and environmental standards, implementing fleet-wide training programs, and maintaining service standards in all restaurant venues.
Collaborating with various departments to maintain service standards and support the strategic growth of the company's Food and Beverage operation.
Directly oversees Food and Beverage and Restaurant operations through Food and Beverage Directors, Traveling Directors, and Restaurant Operations Managers driving performance of the fleet.
Directly responsible for increasing specialty restaurant utilization and $60M+ revenue through strategic initiatives and targeted operational improvements, in direct correlation with revenue targets.
Directing F&B and Restaurant operations, ensuring seamless service delivery, guest satisfaction, and efficient crew management.
Develop and implement strategies to elevate guest satisfaction, consistently achieving service ratings of MDR Service 95.5, OVC Service 93.4, Food Quality OVC & MDR 90+, All Specialty Restaurants and other venues 90+.
Mentor and develop future leaders in Food and Beverage department, through a hands-on approach.
Directly involved in the hiring, selection, and training of F&B Management team members, supporting fleet.
Lead a growing team that includes 1 Lead Restaurant Operations, 1 Dining Supervisor, 3 dotted-line dining coordinators, 4 Traveling F&B Directors.
Provide guidance to shipboard F&B Directors and Restaurant Managers, ensuring team performance.
Introduce fleetwide hospitality training, redefine service standards, and develop new training materials, including videos.
Oversee the Restaurant Trainer position on each ship.
Manage hospitality F&B and restaurant training standards fleetwide, ensuring effective implementation.
Successfully direct the launch of new restaurant venues and oversee the implementation of technology platforms (XDining, InfoGenesis, Hybris, Fidelio, AS400, GuestSense, RS App).
Implement Front of House (FOH) inventory management systems to promote cost efficiency and streamline operational processes and leading F&B Directors with full control and involvement.
Oversee service-related aspects of partnerships such as Daniel Boulud, Skullmapping, DineAware, ensuring integration with the company’s operations.