Director, Fixed Operations

Hendrick Automotive Group•Charlotte, NC

17h•Onsite

About The Position

Responsible for overseeing Fixed Operations in the dealership(s). The Fixed Operations Director is responsible for operations, profitability, performance results, overseeing department management, and customer satisfaction in Fixed Operations.

Requirements

Prior automotive service and/or technical experience or commensurate training.
Thorough knowledge of automotive parts and systems.
Intermediate skills in Microsoft Office Products.
The ability to utilize the Dealership Management System and other web based applications utilized for operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers and company personnel.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.

Nice To Haves

Previous management or supervisory experience desired.

Responsibilities

Works to improve operations in the Fixed Operations departments.
Oversees hiring and discipline decisions in Fixed Operations
Works closely with all department heads in the dealership
Plans and implements successful Fixed Operations
Assesses the operations of all service and parts department operations.
Works with Service and Parts department managers to improve operations, performance, profitability.
Oversees training and supervision of Fixed Operations management and employees
Oversees pricing and inventory in service and parts departments.
Oversees gross profit and related departmental expenses.
Conducts daily, weekly, and monthly meetings.
Approves schedules for department employees and managers.
Works to motivate department employees and managers.
Maintains good working relationship with factory(s).
Attends required manager meetings.
Maintains effective employee relations
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned

Benefits

Together, everyone achieves more.
We work as a team, best utilizing our individual talents and skills to reach a common goal.
teammates help each other to balance their commitments to family and to the community they represent.
Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization.
We believe in doing what is right for our fellow teammates, our customers and our corporate partners.
The core values of this company are what shape every action we take and every decision that is made.
They’re family.
We genuinely desire for our customers to feel valued and cared about whenever inside our doors.
Every day, Hendrick Automotive Group teammates recommit themselves to exceeding the expectations of our customers.
We are committed to continuing the Hendrick tradition of success and performance.
Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.
Every day, Hendrick Automotive Group takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes.
We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.
We strive for excellence in all that we do.