Director, Field Training

Plexus Worldwide•Scottsdale, AZ

About The Position

The Director, Field Training & Ambassador Education is responsible for designing, implementing, and optimizing a high-impact, performance-driven global training strategy that accelerates Ambassador activation, leadership development, retention, and sales growth. This role serves as the strategic architect of the Ambassador educational journey—from onboarding through executive leadership development—ensuring all learning experiences directly influence field productivity, business performance, and long-term organizational growth. This leader drives the modernization of field education through innovative learning methodologies, AI-powered coaching tools, scalable multilingual training systems, and immersive digital learning experiences. The role partners cross-functionally with Sales, Marketing, Analytics, Compliance, and Ambassador Experience leadership to ensure all educational initiatives are measurable, brand-aligned, and tied to business outcomes.

Requirements

Bachelor’s degree in Instructional Design, Education, Organizational Development, Communications, or related field; equivalent experience considered
8+ years of progressive leadership experience in training, education, field development, or organizational learning
Minimum 3+ years leading managers or senior-level teams
Direct selling/network marketing industry experience required.
Proven experience building large-scale curriculum and performance-based learning programs
Experience implementing or managing LMS platforms and digital learning ecosystems
Strong understanding of adult learning theory, instructional design principles, and behavior-change methodologies
Demonstrated experience leveraging AI tools and emerging technologies to enhance training delivery and scalability
Experience analyzing performance metrics and correlating training initiatives to business outcomes
Strong executive presence, communication skills, and cross-functional leadership capabilities
Ability to thrive in a fast-paced, evolving, growth-oriented environment
Willingness to work flexible hours, including occasional evenings, weekends, and global support schedules

Responsibilities

Own and lead the global Ambassador training strategy and educational roadmap, creating structured learning pathways from onboarding through advanced leadership development.
Design performance-based curriculum frameworks that align directly with business growth objectives, field activation, retention, and sales performance.
Develop needs-based learning journeys that address Ambassador growth stages beyond the first 90 days and support long-term field leadership development.
Ensure all training content supports product education, compensation plan understanding, business-building skills, and leadership capability development.
Lead the integration of Artificial Intelligence and emerging technologies into field education programs, including AI-generated video, audio coaching, digital avatars, and multilingual learning solutions.
Modernize the field training experience through scalable digital learning systems, automated content production, and innovative delivery methods.
Evaluate and implement learning technologies, LMS platforms, and training tools that improve engagement, accessibility, and performance tracking.
Partner with Sales Analytics and Ambassador Experience leadership to measure training effectiveness using field performance data, including: Activation rates, Curriculum adoption, Rank advancement, Retention, Sales growth, Leadership development progression.
Use data-driven insights to optimize learning strategies and improve business outcomes continuously.
Establish measurable success metrics and reporting dashboards for all major training initiatives.
Collaborate closely with Sales, Marketing, Compliance, and Executive Leadership to ensure all training materials are accurate, compliant, brand-aligned, and strategically positioned.
Serve as a strategic advisor to leadership regarding field education priorities, emerging training opportunities, and organizational development needs.
Facilitate field focus groups, surveys, and leadership feedback sessions to identify training gaps and evolving field needs.
Provide leadership and strategic direction to the Field Training and Brand Experience functions.
Ensure training projects, priorities, and resources are aligned with organizational objectives and execution timelines.
Foster a culture of innovation, accountability, collaboration, and continuous improvement within the training organization.